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Flash back to stock and make sure to have your battery hooked up to a charger. If it doesn't work you will have to email customer support and have them do it remotely. Same thing happened to me and my battery died. Had it towed to a shop and getting them to link up with PTF proved impossible. Shop blames them they blame the shop. 8 weeks later I still don't have my car back. Good luck!! Hope things go better for you
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