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Originally Posted by Bkeller90
First posted on this back in 2022... still stuck with several versions later and no success on install. Each time I download everything to the phone and transfer to the vehicle all seems to work well. I just never seem to get past the part where it says the vehicle will prompt me when the upgrade is ready to install. I've lost faith in getting help from the dealer. Sad but true... Hope it works better for the rest of you all!
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I had a number of updates fail to load, and last service (July last year) I spoke to the dealer and they updated the car for me without charge - I'm well out of warranty, too. The latest download then happened smoothly, so maybe there was a software glitch a few updates back that created the issue ... who knows. So I'd try again with your dealer (or go to a different one!)