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This maybe obvious and completely wrong, but are you gesturing too close to the dash, I usually do it with my elbow on the arm rest as when I 1st got the car it drove me mad as it would only work 1 in 6 attempts or there abouts, so I got in the habit of resting my arm as I was gesturing too close to the dash and it was missing my gestures. During this time, it always picked the volume gesture up, it was just forwarding the tracks and pausing I found difficult to register and now it's 9 times out of 10 it works.
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M240i - Thundernight Metallic - Cognac Interior - M Technology Pack - Technology Plus Pack - Comfort Pack - HK - Driving Assistant - M Adaptive Suspension - 19" 893 M Double-spoke Bicolour Alloy Wheels - Aluminium Rhombicle Interior Trim
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