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Originally Posted by PandaMobile
Holy Crap that sounds like terrible service. From my experience in the US we get loaners. If dealers tried charging me for a loaner on a car that should be otherwise working fine. I would raise hell...
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Yeah it really sucks but corporate just says that loaners are at the discretion of the dealer. Switching dealers doesn't make a difference because all the brands are doing the same thing regardless of who owns the dealer. To make things worse, some dealers just close their service department on Saturdays all together now. "Saturdays are for sales" is their slogan.
Quote:
Originally Posted by anotheran
Pfaff Mississauga and Budd's both usually charge for loaners
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I spent the morning calling other dealers in the GTA trying to get a loaner for my service appointment, no luck. Finally my dealer aggreed to give a me a complimentary rental for one day while my car was in service. I asked and the rental is a Mitsubishi Eclipse.