It has come to my attention that prospective new or used BMW buyers should be cautious when considering a purchase from any major Canadian BMW dealer, especially from Parkview BMW and BMW Toronto privately owned by the Quinn Group in Canada. The organization of dealers is riddled with corruption, as I discovered firsthand.
Upon leasing a BMW vehicle from this dealer, I found that it had severe suspension issues and a massive burn mark under the rear floor mat, which the dealer expected me to pay for. Upon examining my lease, I discovered that they had charged me a whopping 20k over the manufacturer's suggested retail price (MSRP) for a used car with 5600km, and the lease even falsely stated that the car had zero miles when it was, in fact, driven for 5600km. The residual value of the vehicle was set at an exorbitant 40k, making the total price for the car amount to 121,000 Canadian dollars plus tax.
Despite being aware of this poor deal, I did not initially raise any objections until the dealer began to lie and engage in other dishonest tactics, causing further damage to my car in the process. In total, I made sixteen attempts to have the suspension damage fixed, but the dealer even attempted to pin the blame on me, claiming that I was a reckless driver, and went so far as to swap my tires for old ones before they could fix the shock mounts. It appeared that they were hoping I would crash the vehicle.
A colleague of mine also had a similar experience with this dealer. They returned a leased vehicle with only 40% of the agreed-upon mileage used, and despite the car being in mint condition, the dealer tried to charge them 9k for damages. I must caution other buyers to be wary of leasing from this dealer, as their leases appear to be designed to trap unsuspecting customers.
The BMW dealers of Canada appear to operate with impunity, perhaps due to their extensive legal team and loyal customer base that supports their corrupt practices. Anyone outside of this sphere appears to be a target. I have visited four different BMW dealerships, all of which proved to be unreliable and untrustworthy.
Even an independent mechanic confirmed that my vehicle's suspension was not up to specifications and may have been swapped for a downgrade or repaired incorrectly, but the BMW dealerships remained unresponsive to my concerns.
BMW Canada has been a source of frustration throughout this process, stringing me along with false promises of reimbursement for the numerous days/months that my car was static in repair, only to ultimately refuse any form of compensation. Despite my leasing agreement, they should be held responsible for the time during which I was paying for a vehicle that was in a state of disrepair.
Their final response to me, after numerous back-and-forth emails, was a disappointing and unhelpful statement: "Our authorized BMW retailers have advised that your vehicle is at the correct ride height, and there are no other issues. Unfortunately, BMW Canada would not be able to offer any form of compensation. I apologize for any disappointment this may cause. Although we empathize with your situation, we have no further information at this time. Since we have no further information to share with you on this matter, we are closing the file."
It appears that if a customer raises issues or complains about their car, the BMW dealerships and BMW Canada are unwilling to address major problems, making the process a living hell for the customer. They appear to cover each other's backs, with a culture of poor judgment decisions that are perhaps influenced by higher authorities. A quick Google search will reveal the astonishing criminal acts that these dealerships have committed against their customers and even their own employees.
In conclusion, I deeply regret my decision to purchase a BMW from these dealerships and warn all prospective buyers
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The suspension issue that I have experienced with the BMW dealerships is quite concerning, to say the least. Despite multiple attempts by various dealerships to rectify the problem, my vehicle's suspension remains significantly higher than the manufacturer's specifications, causing my headlights to be inappropriately aimed and endangering other drivers on the road.
I find it perplexing that these dealerships are insisting that my vehicle is in proper working order when it is evident to anyone with even a rudimentary understanding of automobiles that the suspension is noticeably out of alignment. Even after four separate adjustments, the suspension remains off by a considerable margin.
The consequences of this issue are grave. Other drivers on the road are being blinded by the glare of my headlights, causing a potential hazard to everyone involved. Despite my attempts to seek assistance from BMW Canada, the response has been lackluster, with no real attempt made to address the issue in a satisfactory manner.
I implore BMW to take my concerns seriously and to take swift action to remedy this problem. The safety of drivers and passengers alike should always be of paramount importance, and it is disconcerting that such a significant issue is being overlooked by the very dealerships that are supposed to be experts in their field.