Thread: ConnectedDrive
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      07-31-2019, 06:35 AM   #105
Eagle Creek
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Drives: BMWG20; BMW E90
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Quote:
Originally Posted by Pauleebe View Post
Working in technology and client service, if I ever gave my clients this level of service, I would have no clients and therefore no job. I'm appalled someone in corporate didn't light a fire under someone's ass to have this fixed months ago.
Perhaps that's part of the problem. BMW ISN'T working in technology. It's a car manufacturer. Last couple of years a lot of companies that do "hardware" suddenly have to keep up with the competition and make "software". This doesn't excuse them for proper customer service, however, it does explain why there's so much for them to learn. From engineering to management, if delivering a software product is new to them and their mindset I absolutely understand where this is coming from.

The other way around by the way the same happens. Software companies don't tend to make great hardware. (I even believe Tesla is a prime example of that as well).

As long as these companies are learning, evolving and improving, I hope proper customer service is employed to ease the burdon on the canary customers..
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