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      07-19-2019, 04:14 PM   #3
Brigadier General

Drives: various BMW
Join Date: Nov 2009
Location: Florida

iTrader: (0)

Originally Posted by gseidenfeld View Post
Took my car in today to get any software updates and the service advisor gave me a hard time because I am not having any problems with the car and that they have to show BMW there is a problem with the car in order to update the software. Eventually he saw that there were some recalls related to software
So he said they could do it. I I told him I just wanted the most up to date software regardless of any issues with the car.

Is this normal to have this kind of push back?
Dealers handle this differently, however as a general rule if the dealer cannot list a reasonable customer complaint, they run the risk of the warranty claim being rejected by BMW.
2017 540i | 2019 X3 | 2019 540i MSport