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      12-03-2019, 08:09 AM   #1
sanch8
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Drives: 2019 330i
Join Date: Nov 2018
Location: Toronto

iTrader: (0)

SA tried to charge me for a software upgrade, who's right?

Took my car in for the Recall Campaign No. 2019-480: Programming Control Units Rear View Camera (66 82 19RC) and asked the SA to please update me to the latest idrive software and that it should be 11.2019.XX.

To my surprise she called the 03.2019.60 version on my car the latest and proceeded to tell me that even if a new version is out it will cost me CAD 400 to update the software since software upgrades aren't covered under warranty work.

This made my blood boil, and when i fired back, she played the experience card saying she's been with BMW a long time and knows more.

Is she correct or totally clueless?