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For what it's worth, I always have my dealer stick a large "DO NOT WASH" sign in my window whenever I bring it in for service as my F30 is ceramic coated. I do not trust any car wash that's not touchless...
That said, I can't believe they'd return your car looking like that. I'd be raising hell if it were my vehicle. Clearly was caused by somebody at the paint shop and should be willing to fix it.
I believe as somebody said before the fact that it's ceramic coated may cause a lot of problems, especially if they claim nobody notified them of this etc. Just my 2 cents
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2020 M340xi PB (sold)
2020 Ram 1500 Laramie (Daily)
2019 Shelby GT350R (Weekend)
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