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I agree. I had lots of issues with my previous 330e. But I had worked with my SA and the service manager and stayed friendly with them and let them know that my problem was with BMWNA, not them or the dealership.
finally, I walked into the dealership with two letters in my hand: one to the dealership General Manager and the other to BMWNA telling them that I was now invoking the Arizona lemon law.
the service manager told me that he agreed with me and asked me to give him one more chance to get BMWNA to agree to buy back the car. I agreed and BMWNA agreed and bought back my 330e.
If I had not stayed friendly with the service manager, he would have just let me go ahead and fight it out with BMWNA. Instead I had a good experience and was able to order my new 530e exactly as I wanted it and BMWNA agreed to wait for the buyback until the ordered car arrived.
So...yes...when one can it is good to stay friendly with the staff at the dealership.
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