Thread: Software Update
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      02-17-2020, 02:57 PM   #129
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Drives: G20 320i M Sport
Join Date: Feb 2020
Location: Surrey, UK

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Originally Posted by Vossy View Post
Tam, to be fair my dealer did the update as soon as I requested it and without delay. This is my sixth BMW and sixteenth year with my dealer so Id like to think we have a good relationship.
However, if a dealer refused a request or intimated that they were doing me a favour by installing an update on a car under warranty Id be seriously annoyed and minded to escalate to the dealer principal and then BMW AG if they wouldnt help
Absolutely agree- I was ready to kick up a storm if they had tried to charge me for it. I said something like "I assume that as the car is under warranty, that there won't be a charge" to which he replied to say it was "complimentary and they would be getting the cost back for the update via the group" or something like that.

As previously mentioned, I also bought a car with one of the selling points being OTA updates with "new and exciting features", as we all did. I didn't buy a Fiat Panda.