Quote:
Originally Posted by Vossy
it was "complimentary and they would be getting the cost back for the update via the group" or something like that.
Absolutely appalling response to a supposed valued customer. I’m sure it’s like warranty work and any costs are retrieved from BMW AG.
I’d be in two minds to send a strongly worded missive to BMW customer relations informing them of this experience
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Have I missed something? Why do you have a problem with this response?
