Quote:
Originally Posted by 2020g20
I informally reported this issue to my dealer's BMW genius on 1/22 while I was checking my car in for unrelated service issues. She seemed extremely uninterested in pursuing it, and since I was pressing them to update my software to 11.2019 on an unrelated basis, I decided not to muddy the waters and I let her shrug it off. When I go back to pick up my car this week I will sit down with my service advisor and make sure he logs in official ticket for it. I will also be asking the service manager if there is any more direct channel to provide this type of feedback to BMWNA.
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If I have an issue that is not important enough to justify a separate trip to the service department (such as the failing door in the storage tray on the 5 series), I email my service advisor to create a paper trail that I did report it with the intent that the dealership repair it the next time I am in for service.