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1. Raise hell
2. Name the dealer so we all know whom to avoid
I had one bad experience with a dealership back in 2010 (not BMW brand) where the dude basically got physical with me after avoiding calls, not doing paperwork, not giving me delivery dates, etc to where I had to work around him for everything, then claimed to be the GM when I asked for someone higher. There were witnesses from his coworkers. I found and contacted the GM, regional, and corporate managers. He got blacklisted from every dealership (of any brand) in a 100 mile radius, dealership came back with free services, gas, and got me my truck pronto. I didn't go full nuclear and get the dealership itself blacklisted, just the asshat I had to deal with.
And what I had to deal with was significantly less, imo, than what you're dealing with.
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