Quote:
Originally Posted by Vossy
Because initially they didn’t want to do an update for him then under pressure said that they would do it as a “Complimentary gesture” adding they’ll charge BMW for it.
My dealer had no qualms doing my update and no mention of a cost to dealer.
I just think it’s a shabby attitude to a customer whose invested in their brand/dealership and the car is under warranty.
Maybe I have higher expectations but as I said, my dealer was faultless.
|
Sorry Vossy, maybe I wasnt clear enough - I just said that I was
ready for a fight
if they pushed back, but they didn't, they told me it was part of the warranty(when I asked) and the cost would be recouped through the group. Guy I spoke to was very friendly and happy to assist - can't fault them. They didn't need to tell me where they would be covering to costs from, but he just told me - I'm not bothered as it isn't me!