Quote:
Originally Posted by Vossy
Because initially they didn’t want to do an update for him then under pressure said that they would do it as a “Complimentary gesture” adding they’ll charge BMW for it.
My dealer had no qualms doing my update and no mention of a cost to dealer.
I just think it’s a shabby attitude to a customer whose invested in their brand/dealership and the car is under warranty.
Maybe I have higher expectations but as I said, my dealer was faultless.
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I see. Yeah, if they make it sound like they're doing somebody a favour when it should be a bare minimum level of service, then I'd be annoyed too.
But as it happens it looks like they were cooperative.