[SCardamon]

I work for a software company which uses a subscription model (ring a bell?) and with Connected, the explanations I am seeing are just not acceptable. In my world however, it is large companies asking questions around resolution with a lot of buying power. Answers like "it's down" and "tickets take 30 days for initial acknowledgement" would find us likely out of a job.

Occurred to me this morning that if a rather large group of subscribers approached BMW requesting a bi-weekly feed on progress against widespread service issues - perhaps we would get it. This may also at least give us insight into expectations, frame a conversation around compensation, and perhaps a good forcing function to encourage proper focus on their part.

Not sure how to approach amassing the user community through, any ideas? Anyone interested?