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I'm new to the game and hope I won't face too many issues with the software onboard. I do agree with the fact that if tickets, questions or issues are open for longer than 30days I would get fired as well.
I noticed that the traditional car manufacturers are changing to a more "Tesla" approach when it comes down to upgrades and updates to keep the car as maintained and updated as possible, at least honor the way Tesla works and keep your user's loop in at any time.
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