[xenon]

Originally Posted by Isow

Companies such as BMW pride themselves on service.
If they are not supplying you with the car you have ordered
they are going to have a lot of unhappy customers.
How many owners on this forum have had email surveys sent to them
after buying a car or after having the car serviced ?
These surveys are all about customers satisfaction.
I’m sure that if you complain to your dealer and BMW that you are
not happy about the car not having the extras you have ordered,
then they should allow you to cancel the order under these circumstances as a good will gesture.
A letter to the motoring press stating the facts, that if you order
a BMW you may not get the exact car you have ordered, could work wonders.

I'm absolutely sure they would let you cancel without penalty but they're not obliged to.