Quote:
Originally Posted by Jtcrow
Absolutely agree- I was ready to kick up a storm if they had tried to charge me for it. I said something like "I assume that as the car is under warranty, that there won't be a charge" to which he replied to say it was "complimentary and they would be getting the cost back for the update via the group" or something like that.
As previously mentioned, I also bought a car with one of the selling points being OTA updates with "new and exciting features", as we all did. I didn't buy a Fiat Panda.
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it was "complimentary and they would be getting the cost back for the update via the group" or something like that.
Absolutely appalling response to a supposed valued customer. I’m sure it’s like warranty work and any costs are retrieved from BMW AG.
I’d be in two minds to send a strongly worded missive to BMW customer relations informing them of this experience