Quote:
Originally Posted by Tam the Bam
I contacted connected drive regarding the fact that I’ve had no OTA software updates since taking delivery of the car in September.
Following their e-mail response I’ve since booked my car in for tomorrow 17/2 and have been assured the software update will be done free of charge. However the fact that the response states that they don’t know when OTA will be fixed is concerning.
This was the response.
“In relation to the OTA Software Updates, as your vehicle has iDrive 7 this means that this is available for your car. When a new update is available for your car a message will appear on your vehicle iDrive prompting you to begin the update.
However currently there is a known issue with this which is currently being worked on, where the updates are not being received in vehicles.
At this time we are advising customers to have this updated at their nearest BMW Centers for now, as there currently isn’t a time frame for when this will be resolved.”
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They should have ended with “Now kindly f@#k off” because that’s the attitude that comes across re Connected Drive customer Portal and App