Quote:
Originally Posted by Vossy
Tam, to be fair my dealer did the update as soon as I requested it and without delay. This is my sixth BMW and sixteenth year with my dealer so I’d like to think we have a good relationship.
However, if a dealer refused a request or intimated that they were doing me a favour by installing an update on a car under warranty I’d be seriously annoyed and minded to escalate to the dealer principal and then BMW AG if they wouldn’t help
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Absolutely agree- I was ready to kick up a storm if they had tried to charge me for it. I said something like "I assume that as the car is under warranty, that there won't be a charge" to which he replied to say it was "complimentary and they would be getting the cost back for the update via the group" or something like that.
As previously mentioned, I also bought a car with one of the selling points being OTA updates with "new and exciting features", as we all did. I didn't buy a Fiat Panda.