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      02-12-2020, 12:37 PM   #12
Pauleebe
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Drives: Inbetween BMW's.
Join Date: May 2013
Location: Washington, DC

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Quote:
Originally Posted by Peter619 View Post
I took delivery of a 2019 330i xDrive in January 2020 and the Connected App didn’t work from day 1. Dealer said there was a national outage. Deleted and reinstalled the app. Held the radio button in for 30 seconds to reset iDrive. Deleted and added my iPhone 11 Pro a few times. Dealer wouldn’t update the iDrive software because the car didn’t say it was ready (?). I deleted the Connected App and forgot about it for 3 weeks. Reinstalled the Connected App last week and miraculously it works perfectly. Not sure if there really was an outage or if the various resets finally worked.
Make sure the dealer updates the iDrive software to 11/2019 on the vehicle. This is the only thing that has given my Connected App a reliable connection with my vehicle after 9 months of ownership.
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