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It all seems to be down to which software version you have. I currently have 03/2019.60 which makes no mention of Spotify and no matter how many times you try and speak with the so called "BMW Geniuses" at BMW or a dealership, no one knows what the latest version is or what functionality it should give you. All you get from them is that the car will update itself. So far I'm only aware of one person who has had an OTA update but it was still only to a 03/2019 version.
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