Quote:
Originally Posted by joepimentel
So it turns out that they needed to replace the head unit for the center iDrive. All seems well -- I'm also now on iDrive Version 03/2020.58.
6100730 Program & code control units
587 W948 (N/C)
1 65-12-5-A12-E95 HEAD UNIT HIGH 3:658310 (N/C)
FC: 6512580200
PART#: 65-12-5-A12-E95
COUNT: 1
CLAIM TYPE: 1W
AUTH CODE:
6100730 Program & code control units
587 W948 (N/C)
1 65-12-5-A12-E95 HEAD UNIT HIGH 3:658310 (N/C)
FC: 6512580200
PART#: 65-12-5-A12-E95
COUNT: 1
CLAIM TYPE: 1W
AUTH CODE:
4883 VERIFIED CLIENT'S CONCERN. I-DRIVE DISPLAYS NO SIGNAL.
CONNECTED VEHICLE TO BATTERY CHARGER 13.0V. PERFORMED VEHICLE TEST AND
INTERROGATED FAULTS. FOUND FAULT S0273 - NO COMMUNICATION POSSIBLE WITH
HEADUNIT PRESENT. CHECKED BOTH FUSES TO HEADUNIT, BOTH ARE GOOD.
REMOVED HEADUNIT AND CHECKED FOR VOLTAGE AT CONNECTOR TO HEADUNIT,
12.15V PRESENT. TRIED RESETTING CONTROL UNIT THRU ISTA. STILL NO
COMMUNICATION POSSIBLE. SUBMITTED TC CASE. CASE ID XXXXXX. AS PER TC
DECISION REMOVED AND REPLACED HEADUNIT. PERFORMED PROGRAMMING FOR
REPLACEMENT OF HEADUNIT. PROGRAMMING COMPLETED SUCCESSFULLY. TESTED AND
VERIFIED I-DRIVE IS NOW OPERATING AS DESIGNED. NO FURTHER REPAIRS
NECESSARY.
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Did they give you the information of cost of repair if it wasn't under warranty?