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You'll have to check what version of the software (i.e. 3/2019, 7/2019, 11/2019) you're currently running. I have had issues until I went to the dealer and updated to 11/2019.41. It's been by far the most stable update so far. All the connected drive app functions seem to work much more reliably. Report back with the version and let us know.
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'19 X3 30i Black Sapphire W/ Mocha
(Current)
'21 M340i Portimao Blue W/ Black/Blue
(Current)
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