Quote:
Originally Posted by Keith_C
It's amazing for a premium brand to be so unaware of what is actually going on regarding their own products and what's even worse is the lack of ability to actual understand what someone is actually saying to them. It's like they just speed read it, take a few key words like map and update and ignored the actual content of the message.
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This is common in a lot of corporations. British Airways are well-known for replying to customer complaints with completely irrelevent replies, such as issues with lost baggage receiving a response from BA starting with, "sorry to hear your in-flight meal was sub-standard". It's almost like a disgruntled employee is doing it on purpose.