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      06-18-2019, 08:13 PM   #425
seis-speed
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Quote:
Originally Posted by Ibiza View Post
From a ROI analysis, there is no financial justification to continue 6MT
Analytics and ROI calculations do not factor in emotional aspects of the human customer. After ruining a set of tires at M school, I asked why BMW offered M school? The director stated it was all for customer retention, they lose money on all students, but they gain retention, because the customer is fully invested into M....
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