[Andy3661]

So my Connected Package Professional is due to expire on 13th March and the Map Update Package on 30th March.

I was looking to renew these and I'm aware they have changed these options but it tells me they are not renewable and can only be extended with a package but it doesn't give me any other package option on the website.

When I log out of the website I have the options for connected package XL but says disappears when I log in.

Any ideas?

[k4sh_90]

Originally Posted by Andy3661

So my Connected Package Professional is due to expire on 13th March and the Map Update Package on 30th March.

I was looking to renew these and I'm aware they have changed these options but it tells me they are not renewable and can only be extended with a package but it doesn't give me any other package option on the website.

When I log out of the website I have the options for connected package XL but says disappears when I log in.

Any ideas?

I've always been curious as to what the process is when ConnectedDrive expires. I'd say give customer service a call and have them explain your options for renewal.

[Andy3661]

Originally Posted by v_ckash623

I've always been curious as to what the process is when ConnectedDrive expires. I'd say give customer service a call and have them explain your options for renewal.

That was my next option, it's in on Friday for end of warranty check and first MOT so I will ask at the dealers although I don't expect them to know.

[k4sh_90]

Originally Posted by Andy3661

I don't expect them to know.

Yeah, I wouldn't hold my breath for them to know lol. I'd be surprised if they're knowledgeable.

[Tam the Bam]

Originally Posted by Andy3661

That was my next option, it's in on Friday for end of warranty check and first MOT so I will ask at the dealers although I don't expect them to know.

I would be interested to hear how you get on as mine runs out later this year.

[Andy3661]

So I emailed the Connected Drive team at BMW and had a reply within an hour.

Basically they said "Your Map Update service expires on the 31st March 2022 – This is stopping you from purchasing a package as this service is included in our packages. Once Map Updates expires you'll be able to purchase the package online".

I emailed them back asking if this means I will have no services from when my Connected Drive Professional expires until the map update expires.

Don't know why they wouldn't expire at the same time!

[Andy3661]

Further update.

They have replied to my email and will extend the connected drive FOC so they both expire on the same day.

I will then be able to purchase the new package.

Great customer service from the Connected Drive team.