07-09-2020, 01:54 AM | #1 |
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VRSF
Do we have any representatives of this company on here?
I've been trying for two weeks to resolve a problem with a brand new Downpipe I purchased from them. Seems they don't check their inbox |
07-09-2020, 02:19 AM | #2 | |
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Just my 2-cents - hope this helps |
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07-09-2020, 02:35 AM | #3 |
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Not this issue specifically.
I've got a 2020 EU spec B48 G20. It turns out EU cars have GPF filters in the centre section of the exhaust - thus meaning the pipe work is different and won't allow mating to the VRSF piece. I've tried a dozen times to email them, only one reply over the past two weeks. They were most helpful when it came to the sales enquiry. Very quick replies back then. Fast forward to now they've had the cash and I'm left with a part that doesn't fit - seems they don't wanna know. Really disappointing service. |
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07-09-2020, 04:58 AM | #4 | |
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07-09-2020, 04:07 PM | #5 | ||
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I was advised it would fit before I purchased it. However it doesn't fit. I accept that perhaps this US based company may not know about the newer EU models with GPF. However, they know now. And still today they advertise it as being compatible and still they choose to ignore my daily emails asking for a resolution. I've waited 2wks before having a moan on here. I though that's more than enough time for them to offer a resolution. Hopefully those reading this may think twice before buying from them. Below is taken from the website |
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07-09-2020, 05:17 PM | #6 |
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I hope someone responds and you get your money back. It was definitely not your fault if you gave them all the details needed before you bought it and they confirmed figment.
I’ve read similar stuff about VRSF in the F30 forum too. People complaining about their after sales.
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05-23-2024, 12:03 AM | #7 | |
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i'll have to step in and defend them.
back when I had my 08 335. and VRSF was just getting popular in the n54 community, I purchased the cerakote-coated downpipes. fastforward 5 years, my n54 got totaled, I get a replacement, and VRSF was nice enough to give me a SIGNIFICANT discount on new pipes after explaining to them I lost my pair on my totaled car....sooo I will say, at least then, their customer service went above and beyond to keep me a happy customer, even well after my initial purchase. Quote:
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