BMW App - My trips not activated

Ezracer · 10-28-2024, 11:13 PM

Quote:

Originally Posted by Ryan_gamage

Will do. Hope everyone on this thread updates once its resolved as well. Hopefully nothing mechanical they need to replace

Called connected drive support today, they went through the same troubleshooting steps mentioned the forum regarding rebooting the idrive system.

Issue was not resolved, they open a ticket and mentioned 3-5 day followup.

LzBimmer · 10-29-2024, 11:49 PM

Same issue here. Picked up the car a few days ago, and still no luck to get the My Trips and Remote Camera working.

Ryan_gamage · 10-30-2024, 03:29 AM

Quote:

Originally Posted by LzBimmer

Same issue here. Picked up the car a few days ago, and still no luck to get the My Trips and Remote Camera working.

Looks like all the new builds are suffering from this. Or most. Did you call the support and open a ticket ?

LzBimmer · 10-31-2024, 03:12 AM

Quote:

Originally Posted by Ryan_gamage

Looks like all the new builds are suffering from this. Or most. Did you call the support and open a ticket ?

Not yet. I am trying to solve it with the Genius at the dealer. So far his suggestion is to reboot iDrive and perform apps update. However, it does not fix the problem.

TankerFlight · 10-31-2024, 05:52 AM

I created a ticket with Genius yesterday and the rep on the phone did indeed confirm it’s a known issue.

ruffstik · 10-31-2024, 11:04 PM

Just took delivery of a M2. Same issue here.

natasein · 11-01-2024, 12:14 AM

Same issue with My Trips. App stuck on the blank page trying to load privacy settings. Selected “All” from the car settings. M2 delivered today.

2015-328i · 11-01-2024, 01:55 AM

Did anybody get this resolved yet ?

2015-328i · 11-01-2024, 01:56 AM

Quote:

Originally Posted by 2015-328i

Did anybody get this resolved yet ?

Ryan_gamage

Ryan_gamage · 11-01-2024, 10:52 AM

Quote:

Originally Posted by 2015-328i

Ryan_gamage

Still no update. Frustrating

Ryan_gamage · 11-01-2024, 03:50 PM

Anybody followed these before and did it work?

TankerFlight · 11-01-2024, 03:56 PM

Quote:

Originally Posted by Ryan_gamage

Anybody followed these before and did it work?

I assume resetting iDrive gets rid of all your presets, seat positions, BMW ID, etc?

Ryan_gamage · 11-01-2024, 04:01 PM

Quote:

Originally Posted by TankerFlight

I assume resetting iDrive gets rid of all your presets, seat positions, BMW ID, etc?

Yes, but since its saved to your bmw profile i think you should be fine. Not sure. I have done soft reset before and nothing worked. Looks like they want us to do a factory reset

Ryan_gamage · 11-02-2024, 11:02 AM

Got this from bmw support. Apps and updates working as expected. Wonder if i need to take this to dealer for the tsra

TurtleBoy appreciate any help on this matter 🙏

kraken · 11-03-2024, 07:46 AM

Yea if I need to bring back to dealer or do a hard reset, no thanks.... I rarely use these features on my X3.... hopefully there will be an easier fix.

Rah11 · 11-04-2024, 09:21 AM

Quote:

Originally Posted by 2015-328i

Did anybody get this resolved yet ?

It started to work for me this morning! Not sure how, but it just automatically did.

jstar23 · 11-04-2024, 09:28 AM

Quote:

Originally Posted by Rah11

It started to work for me this morning! Not sure how, but it just automatically did.

Same here!

kraken · 11-04-2024, 10:01 AM

wow same here, it works now....

TankerFlight · 11-04-2024, 10:03 AM

Works for me too!

Ryan_gamage · 11-04-2024, 01:13 PM

Good to hear it’s finally resolving. Unfortunately not for me though

Ryan_gamage · 11-04-2024, 01:19 PM

Ah nvm working now yay !

whitemamba · 11-04-2024, 03:40 PM

I've had this issue for a few month now - I also have an open support ticket with BMW, the only update they gave me is "we've escalated this", i've emailed them once a week...still no resolution.

10-29-2024, 11:49 PM	#24
LzBimmer Registered 0 Rep 3 Posts Drives: X5 Join Date: Oct 2024 Location: USA iTrader: (0)	Same issue here. Picked up the car a few days ago, and still no luck to get the My Trips and Remote Camera working.
	Appreciate 0 Quote

10-31-2024, 05:52 AM	#27
TankerFlight Private First Class 51 Rep 180 Posts Drives: Subaru Outback, M340ix Join Date: Dec 2023 Location: Alabama iTrader: (0)	I created a ticket with Genius yesterday and the rep on the phone did indeed confirm it’s a known issue.
	Appreciate 0 Quote

10-31-2024, 11:04 PM	#28
ruffstik Pirate 147 Rep 735 Posts Drives: 2025 BSM M2 G87 Join Date: Mar 2008 Location: Wisconsin iTrader: (0) Garage List 2008 135i [9.50]	Just took delivery of a M2. Same issue here.
	Appreciate 0 Quote

11-01-2024, 12:14 AM	#29
natasein Registered 2 Rep 2 Posts Drives: BMW M2 G87 Join Date: Oct 2024 Location: Chicago iTrader: (0)	Same issue with My Trips. App stuck on the blank page trying to load privacy settings. Selected “All” from the car settings. M2 delivered today.
	Appreciate 0 Quote

11-01-2024, 01:55 AM	#30
2015-328i Private 61 Rep 129 Posts Drives: 2025 Bmw M3 Comp xDrive Join Date: Aug 2018 Location: toronto iTrader: (0)	Did anybody get this resolved yet ?
	Appreciate 0 Quote

11-01-2024, 03:50 PM	#33
Ryan_gamage Second Lieutenant 71 Rep 217 Posts Drives: Bmw 328i Join Date: Jun 2024 Location: Sacramento iTrader: (0)	Anybody followed these before and did it work? Attached Images
	Appreciate 0 Quote

11-02-2024, 11:02 AM	#36
Ryan_gamage Second Lieutenant 71 Rep 217 Posts Drives: Bmw 328i Join Date: Jun 2024 Location: Sacramento iTrader: (0)	Got this from bmw support. Apps and updates working as expected. Wonder if i need to take this to dealer for the tsra TurtleBoy appreciate any help on this matter 🙏 Attached Images
	Appreciate 0 Quote

11-03-2024, 07:46 AM	#37
kraken Private First Class 115 Rep 141 Posts Drives: BMW Join Date: Aug 2013 Location: NY iTrader: (0)	Yea if I need to bring back to dealer or do a hard reset, no thanks.... I rarely use these features on my X3.... hopefully there will be an easier fix. __________________ __________________ Retired: 2015 BMW 335XI, 2018 Subaru Forester XT, 2018 VW GTI, 2023 Audi RS3, 2024 Toyota GR86 Current: 2024 BMW X3 M40i, 2025 BMW M240i
	Appreciate 0 Quote

11-04-2024, 10:01 AM	#40
kraken Private First Class 115 Rep 141 Posts Drives: BMW Join Date: Aug 2013 Location: NY iTrader: (0)	wow same here, it works now.... __________________ __________________ Retired: 2015 BMW 335XI, 2018 Subaru Forester XT, 2018 VW GTI, 2023 Audi RS3, 2024 Toyota GR86 Current: 2024 BMW X3 M40i, 2025 BMW M240i
	Appreciate 0 Quote

11-04-2024, 10:03 AM	#41
TankerFlight Private First Class 51 Rep 180 Posts Drives: Subaru Outback, M340ix Join Date: Dec 2023 Location: Alabama iTrader: (0)	Works for me too!
	Appreciate 0 Quote

11-04-2024, 01:13 PM	#42
Ryan_gamage Second Lieutenant 71 Rep 217 Posts Drives: Bmw 328i Join Date: Jun 2024 Location: Sacramento iTrader: (0)	Good to hear it’s finally resolving. Unfortunately not for me though
	Appreciate 0 Quote

11-04-2024, 01:19 PM	#43
Ryan_gamage Second Lieutenant 71 Rep 217 Posts Drives: Bmw 328i Join Date: Jun 2024 Location: Sacramento iTrader: (0)	Ah nvm working now yay !
	Appreciate 0 Quote

11-04-2024, 03:40 PM	#44
whitemamba New Member 5 Rep 7 Posts Drives: 2021 BMW 330i Join Date: Jan 2023 Location: Dallas Texas iTrader: (0)	I've had this issue for a few month now - I also have an open support ticket with BMW, the only update they gave me is "we've escalated this", i've emailed them once a week...still no resolution.
	Appreciate 0 Quote