08-12-2020, 07:02 AM | #45 |
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I ordered the MST intake from Extreme Powerhouse on Aug 4, was notified it shipped Aug 6, CC was charged. Since then, there has been no update of the tracking beyond 'label created'. I contacted them yesterday, finally got a response overnight 'sorry, not in stock, expected late Aug'.
I don't care if something is out of stock and on back order, but to charge a CC and not immediately inform the customer of back order status is either sleazy or incompetent. It's not the way I do business. Order cancelled and vendor placed on NEVER list. |
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08-12-2020, 03:02 PM | #46 |
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Had anyone tried this kit from FTP??
It has a charge pipe + intake pipe. Note that even with the intake pipe, you will have to use with an inbox air filter. They say that the kit add's 15hp. I would like to know impressions, and if it really stands out in terms of performance. LINK: https://www.ftpmotorsport.com.tw/pro...pe-package-kit |
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08-14-2020, 04:25 PM | #47 | |
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08-17-2020, 09:59 AM | #48 | ||
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My apologies for the misunderstanding. MST is running behind, and it's taking a few weeks for them to ship the products to customers. They provide a label once the order is placed, that does not mean the item shipped. I'm personally am not a fan of providing the label so soon before an item ships but i do not have control over what other businesses do
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08-17-2020, 06:47 PM | #49 | |||
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08-18-2020, 03:11 AM | #50 |
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08-18-2020, 10:01 AM | #51 | |
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Unfortunately, most manufacturers do not use these systems. This requires us to manually check over 8000 products on the website and update inventory. We try our best but as you can imagine, this process has its flaws.
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https://x-ph.com/sale/ Phone number 702-494-9435 Last edited by mike@x-ph.com; 08-27-2020 at 08:45 AM.. |
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08-18-2020, 07:30 PM | #53 | ||
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08-19-2020, 09:14 AM | #54 |
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I respectfully disagree
I have 2 engineering degrees and I worked as a database consultant for some of the world's largest corporations. I know a thing or 2 about databases and inventory Send me your order number and I'll get the refund processed asap!
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08-20-2020, 05:48 AM | #55 |
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Congratulations. I have an engineering degree too, and know BS when I see it. Got an e-mail last night 'order refunded' still nothing at the bank. Originally got an e-mail saying it could take 3-5 business days to see the refund (which is also nonsense). Today is the 7th business day.
Good luck with your databases and inventory (that doesn't exist). Hopefully I can save someone else from dealing with you. |
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08-24-2020, 09:55 AM | #56 | |
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As I asked earlier, send me your order number, and I can take care of it and expedite the process if needed. It sounds like you are more interested in complaining than getting a resolution to the issue. Also, just saying BS on things you dont understand does not make your point more valid.
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08-28-2020, 01:26 AM | #58 |
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Just got my MST Intake from Extreme Powerhouse today
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08-29-2020, 10:07 AM | #60 |
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Looks great, congrats
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09-22-2020, 08:21 AM | #63 |
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10-02-2020, 10:33 AM | #64 | |
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He was available via this forum and I think I somehow have his cell too? As I texted him and asked if I could reused the discount code he provided... either way part shipped out next day and I am expecting it Monday. If your still reading, let me shed a little insight as I work for a high profile aftermarket automotive manufacturer. My responsibilities with this company is to manage one of our high profile customers. Mike is ABSOLUTELY correct in what he said in regards to his vendor (MST in this case) being out of inventory and how he may have no control as to your visibility due to inventory systems and databases (whether it be SAP, EDI, Hybris, IPO etc...) there are a slurry of them and different companies use different ones... instead of you being an ass to the parts distributor who is making himself available on a BMW forum to get you a refund, shoot an email to MST...
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10-02-2020, 03:10 PM | #65 |
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OT but I've dealt with Mike too and he was one of the best vendors I've ever dealt with. Professional. Replies all the time. Takes time to help you out even if he didn't have to. Doesn't push any particular product. Best deals available. I have zero hesitations recommending him.
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10-06-2020, 06:53 PM | #66 |
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My vote goes to Injen if you are willing to be okay with an open air intake. Been researching B48 intakes and they are the highest power gain mfg on dyno.
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