[cilas]

Originally Posted by CCM11285

It sounds like the amplifier is going into a "safe mode" due to overheating

I have the HK system in my F32, I've never experienced the problem, but I have had the same issue in my work truck. Extended high output causing the amp to cut out and cool down.

Rebooting the vehicle could be resetting a timer that tracks temperatures for X amount of time before having to cool down again

It's silly that one would have to add an auxiliary fan near the amp to help keep it cool. Not saying the member who did this is silly, but actually having to do it is silly 😂

I agree with all that you said about overheating protection!
But since i solved my problem (with a fan or whatever), i would say that i'm smart over the Silly BMW engineer who left no space for the amplifier to dissipates his heat. If you have any other non-silly solution to this problem, share with us. Until it happens, my songs plays with no cuts at all.

[cilas]

Originally Posted by Beemer5to3

What do you mean by HK booster? As in the amplifier?

Exactly... If you remove the left carpet panel in the trunk, you will see two amplifiers (and no, its not the ASD, clearly the bottom amplifier receives 2 pairs of thick wires and no pair of thin wires, the upper amplifier receives all the speakers wires.
The problem is the bottom amplifier (or booster) it warm up very fast because bass needs more power and the result is a lot of heat. The space left to dissipate this heat is almost nothing, so the system shuts the amplifier off to protect from damage his components.
See the image of the amps. I leave in Brazil and the BMW here is like the European ones, maybe the USA models could change a little, but i think is the same.

[Nashville]

I had the same exact issue. Dealer diagnosed it as a bad AMP. Had it replaced and never had an issue since

[cilas]

Originally Posted by Soul_Glo

Where did you wire your 12v fan to? Any pins or fuse in particular?

Firstly I used a battery to try if it was a overheating problem.
Now i will tab to the 273 fuse in the truck fuse box.

Just wating for one of these:
https://a.aliexpress.com/_mOegJOz

Here is the bracket i made, to hold the fan in place using the same OEM screws that hold the left plastic tray:
https://www.thingiverse.com/thing:4652236

[Beemer5to3]

Update - car is in the dealer tomorrow and I've sent them the video evidence which clearly shows the pops through the speakers as well as a couple of brief drop outs in the bass. I'm assuming they'll not be able to do anything there and then, but fairly confident I'll get the issue escalated irrespective of whether they can replicate the fault there or not.

Will let everyone know what's said / happens.

[Jackrack]

Originally Posted by Beemer5to3

Update - car is in the dealer tomorrow and I've sent them the video evidence which clearly shows the pops through the speakers as well as a couple of brief drop outs in the bass. I'm assuming they'll not be able to do anything there and then, but fairly confident I'll get the issue escalated irrespective of whether they can replicate the fault there or not.

Will let everyone know what's said / happens.

Thanks - mines worse than ever now, cracks, base dropping out for 3-4 seconds a time. Close to giving up and just living with it soon.

[Dai.14]

Originally Posted by Jackrack

Thanks - mines worse than ever now, cracks, base dropping out for 3-4 seconds a time. Close to giving up and just living with it soon.

Can’t you use this forum as a point of reference to prove that there is an inherent problem with the system/s and not just yours??

[Jackrack]

Originally Posted by Dai.14

Can’t you use this forum as a point of reference to prove that there is an inherent problem with the system/s and not just yours??

I did just that today, you couldn't make up what actually happened.

Driving to work to collect some documents and the bass dropped out completely I thought I would chance my arm and drove to Sytner not too far away. Pulled up got out, the engineer drove it round the corner and by the time we went back to it the bass had kicked in again

This time however the "technical manager" was there, I explained the issues, along with others on this forum and they said to book it in again as it's more than likely an issue with the amp.

Booked in for next week, let's see the outcome then!

[sathyam340]

Originally Posted by Jackrack

I did just that today, you couldn't make up what actually happened.

Driving to work to collect some documents and the bass dropped out completely I thought I would chance my arm and drove to Sytner not too far away. Pulled up got out, the engineer drove it round the corner and by the time we went back to it the bass had kicked in again

This time however the "technical manager" was there, I explained the issues, along with others on this forum and they said to book it in again as it's more than likely an issue with the amp.

Booked in for next week, let's see the outcome then!

I was lucky to have the bass cutoff when I arrived at the dealer and advisor clearly noticed it. This time I started from home early morning and happened from the start (so no actual over heating).

I previously mentioned in this thread the fix I got. Service advisor identified as bass booster failure and replaced with a new one directly shipped from Germany (my car origin is mexico if that matters). No issues since and has been 2 months now.

[Beemer5to3]

So update from me - no further forward from today, although the service guy said he'd review the video evidence with the technician tomorrow and advise what happens next. The car also had a visual inspection while in the workshop, and at 1,300 miles has a leaking rear shock absorber - marvellous!

[sathyam340]

Originally Posted by Beemer5to3

So update from me - no further forward from today, although the service guy said he'd review the video evidence with the technician tomorrow and advise what happens next. The car also had a visual inspection while in the workshop, and at 1,300 miles has a leaking rear shock absorber - marvellous!

I am wondering if they are even trying to diagnose the amp/booster. My technician called in a few hours from when I dropped to let me know they diagnosed and found the booster to be at fault and needs replacement.

[Beemer5to3]

Originally Posted by sathyam340

I am wondering if they are even trying to diagnose the amp/booster. My technician called in a few hours from when I dropped to let me know they diagnosed and found the booster to be at fault and needs replacement.

Well apparently this time it wasn't even throwing up a fault code, and it was the last time I took it in. I just want it sorted, as I love my music and it's annoying the hell out of me. Will wait to see what they say tomorrow.

[sathyam340]

Originally Posted by Beemer5to3

Well apparently this time it wasn't even throwing up a fault code, and it was the last time I took it in. I just want it sorted, as I love my music and it's annoying the hell out of me. Will wait to see what they say tomorrow.

I totally understand. It is frustrating and it was for me as well as it happened a few weeks after I bought the car. Hope they can fix it for you soon or rope in the corporate into this.

[Mswarnn]

Not sure if this is the same issue, however I had something similar with the crackle and the sound dropping in and out. It drops out and sounds very 'tinny', the baseline completely goes, however it does come back if I leave my car for a while. This has happened only 3 times (hopefully no more!).

With regards to the crackle - this was an interesting one. I went back to the dealership twice, second time I tried a different dealership and explained the issue, certain it was hardware and nothing to do with my settings - where they actually listened! Luckily I found certain songs where the crackle would appear, it was always mid to tops for me. Anyway, after further investigation the technician had found that the holding clips on the steel brushed trim (where the ambient lighting is) had all failed/snapped. So when a tone on a song came on, it would vibrate causing this frustrating crackle like the speaker was at fault. Good news is, they changed the clips, I played the same songs and viola - sounds great again. Hope that's a little helpful (if it is that!!).

[Dpfghela]

Originally Posted by Beemer5to3

Interesting - what work were you having done?

First it was a service. Then replacement suspension and steering rack. Then snapped drive belt and vibration damper and shortly it'll be going in for faulty oil service indication and failed rubber door seal.

[CrownRoyal79]

Originally Posted by Dpfghela

First it was a service. Then replacement suspension and steering rack. Then snapped drive belt and vibration damper and shortly it'll be going in for faulty oil service indication and failed rubber door seal.

Holy crap that's terrible. I had a car like that once (a Japanese manufacturer, not a BMW). Where I live, if it's in the shop for 30+ days in the first year of ownership, the manufacturer is required to buy it back under the "lemon law" and provide a 100% refund.

I feel for you. That's got to be disappointing to have so many problems with your new car. Where was your car built?

[Dpfghela]

Originally Posted by CrownRoyal79

Holy crap that's terrible. I had a car like that once (a Japanese manufacturer, not a BMW). Where I live, if it's in the shop for 30+ days in the first year of ownership, the manufacturer is required to buy it back under the "lemon law" and provide a 100% refund.

I feel for you. That's got to be disappointing to have so many problems with your new car. Where was your car built?

Thanks for the concern!

I've read about the US lemon laws. I think its a real consumer benefit. This is in the UK. Our laws aren't that tight and the main option is to part/ex.

I've started looking into it, but its early days.

From what I can make our - its a German build... but its one of the early UK models. In fact, I suspect it was probably some kind of review model as its plate is so early.

It's a shame because so many people are really praising the G20 but for me its been a massive let down...

Still, fingers crossed it'll get sorted.

[Jackrack]

Good morning all just thought I would share an update.

I had it booked in with Sytner 8th Dec - they phoned up said they could actually replicate the fault and replaced the whole amplifier.

Labour cost: £138.00
Amplifier cost: £1,129.98
VAT: £253.60
Total: £1,521.58

All completed under warranty of course - and all problems now sorted!

Very pleased with Sytner Leicester

[johnboysafc]

Originally Posted by Jackrack

Good morning all just thought I would share an update.

I had it booked in with Sytner 8th Dec - they phoned up said they could actually replicate the fault and replaced the whole amplifier.

Labour cost: £138.00
Amplifier cost: £1,129.98
VAT: £253.60
Total: £1,521.58

All completed under warranty of course - and all problems now sorted!

Very pleased with Sytner Leicester

That's great news

[Jackrack]

Originally Posted by Soul_Glo

I still haven't got around to taking mine in. What I have noticed recently is there is no bass at low volume to mid volume. Above 70 % of the volume the bass suddenly kicks in. That one is easy to show. I made videos with graphic equalizer but my iPhone didn't back up for some reason so I lost the random cut out videos when I set up my new phone.

Has anyone made videos of the problem?
How did you demonstrate it?

Someone on here mentioned that it's easier to show (or hear) the issue if you re-watch the video using headphones as you can clearly hear the base drop out whereas if you listen via the phone itself or on a computer for instance you can't tell.

Someone did capture a video with said issues a few pages back.

I directed the person at Sytner in charge to this thread as well - worth mentioning to them.

[Beemer5to3]

It was me who had the video - and showed the dealer but they said because they couldn't replicate it then they couldn't do anything more.

I'm no further forward, so I'm going to raise a complaint with BMW UK about it. I paid for the HK upgrade and want it to work as it should.

I couldn't upload the video on here for some reason.

[Jackrack]

Originally Posted by Beemer5to3

It was me who had the video - and showed the dealer but they said because they couldn't replicate it then they couldn't do anything more.

I'm no further forward, so I'm going to raise a complaint with BMW UK about it. I paid for the HK upgrade and want it to work as it should.

I couldn't upload the video on here for some reason.

Which Sytner are you talking to?

It was the third time mine was going in, and it sounded as if they would replace parts even without being able to replicate the issue as I kept taking it back in!

With the replaced amplifier I have now it's been perfect.