12-14-2020, 09:54 AM | #67 |
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I complained to BMW UK who instructed my local dealer to give me £350 for inconvenience and extra fuel costs. My car is a company lease car. (I had to remind BMW UK to remind the dealer, but all sorted after that)
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12-14-2020, 10:01 AM | #68 |
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The service manager has now phoned and all sorted as it was their call centre that didn't have the right info so waiting to get booked in as they needed a fleet of courtesy cars from BMW UK. Hopefully, it will be sorted soon but he did say it's likely that the car will be sent off for testing which around 4 weeks or so. Least someone is on it now!
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12-15-2020, 06:01 AM | #69 |
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I have just dropped my 70 plate in at JCT600 Bradford. Supposedly they have a list of checks to perform during today which helps identify if my vehicle is one of the few cars (I think she said 787) in the UK that need to be fully tested in the 'secret location'.
If mine is one of the unlucky ones then BMW UK provide me with the courtesy vehicle for the duration, not the dealer. Regarding the £350 a month compensation, BMW UK advised it would make 3 separate payments, each one going from Sytner Leicester to Lex Autolease (who are apparently aware it's coming) and eventually to me. I have my BMW UK case number ready to chase them up in a couple of weeks. UPDATE RECEIVED - MINE IS ON ITS WAY FOR FULL INVESTIGATION |
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12-15-2020, 06:50 AM | #70 | |
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If it hasn't been charged 50 times or something then it will be going there for testing to be done. I've managed to arrange to get the payments to come straight to my bank rather than via Leaseplan or my employer. What courtesy car have you got?!
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12-15-2020, 07:02 AM | #71 | ||
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I have just provided JCT600 Bradford my bank details for the £350, and challenged them on the BMW UK confirmed 3 off payments with my Case number in hand 🤞🏻 |
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12-16-2020, 12:06 PM | #72 |
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Update as of 1700hrs on 16th December 2020.
JCT600 Bradford have had my 3 x £350 payment approved by BMW UK Customer Service and it should be in my bank before Christmas 👍🏻 Not such good news on a courtesy car. BMW UK are no longer supplying them. According to my Service Advisor, the involved dealer has a £45/day cap to provide me a hire car. They can't get me anything better than a Corsa for that money 🙄 I can hire an E Class (or similar) via the same Enterprise branch through my company for £34/day + vat using the company insurance? Just waiting for JCT600 to agree a £45/day payment to me and I'll self source it. |
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12-17-2020, 04:23 AM | #73 | |
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12-18-2020, 11:42 AM | #74 | ||
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I have one of their Salespersons F40 118d Msport in White until Tuesday, after which it looks like I'll accept a Qashqai as my courtesy car. |
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12-20-2020, 03:30 AM | #75 |
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You all seem to be having better luck than me with BMW!!!
I asked my dealer what vehicle they will be supplying me with when they take my car for a possible four weeks to be told 'nothing'. So I asked how do I get to work to be told 'not our problem' Car was booked in for the 18th and at 17:30 on the 17th BMW rang to say don't bother fetching it in we aren't doing anything until at least February. |
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12-21-2020, 02:25 AM | #77 | |
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Got 2 months of goodwill land in my account last week
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12-26-2020, 09:17 AM | #78 | |
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The Case ID is the ammunition needed to fight your corner with the dealer, who must take full responsibility for arranging both the preliminary investigation and the cars potential transportation to Immingham Docks for the 4 week testing. The dealer is also responsible for paying the compensation directly to you, and agreeing with BMW UK their daily allowance (£45) and booking of a courtesy car via Enterprise. My local dealer didn't even supply the vehicle as it's a Lex Autolease car, however they couldn't do enough to get the car in and checked, then put me in one of their cars until the hire car was sorted (70 plate Toyota C-HR in Black), which was delivered to my house and the dealer then came to collect their own car. Obviously missing my car like mad (this Toyota has full electric seats without memory FFS, 5 minutes pissing about with the seat every time the wife's been using it, along with the other million challenges I could list). Keep your chin up, and if you're lucky it might not get taken away 🤞🏻 Mine is either coming back having had the batteries stressed to 200% for a substantial number of hours (up to 100) and a full factory reset performed, or in an urn 🙈 Happy New Year 🥳 |
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12-30-2020, 03:19 PM | #80 |
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I ordered mine on the 6th November, and picking it up next week.... arrived in the country the week before Xmas according the the BMW genius
G21 Portimato Blue M sport, comfort plus , tech plus and SPG Must be something odd on your spec holding it up? |
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12-30-2020, 04:00 PM | #81 |
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I can't believe, people are being told there will be no courtesy car available.
If it's a lease car, surely it's the lease companies problem? If it's your own car, tell them they can't have it if there is no courtesy car available.
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01-05-2021, 05:21 PM | #83 | |
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It arrived just before Xmas and has been under going charge and discharge cycles since yesterday. |
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01-06-2021, 04:19 AM | #84 | |
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All BMWs arriving in the UK go here - https://goo.gl/maps/ziVgoWk9zMtS2g6a8
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01-06-2021, 04:28 AM | #85 | |
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Yeah, the dealership said that was where my car was going when they took it. But it was taken to the location below the week before Xmas. Since Monday, the bonnet has been open (and the rear window more worryingly) and the car has since undergone as least four or five charge cycles just outside the building. A colleague's car is at the same location and seems to be undergoing the same process. https://goo.gl/maps/L3juNUZe2P93iZBz6 Today, my car seems to be complaining about a Tyre Pressure Monitor (RDC) failure and in the services section its no longer knows when the front/rear brake pads will need changing. |
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01-06-2021, 04:32 AM | #86 | |
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Battery pack being removed???? From a video I saw of the battery pack being installed, it probably requires a fair amount of the rear axle area to be disassembled to change or inspect the pack. |
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01-06-2021, 04:38 AM | #87 | |
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That said, the car is currently connected to a charger and whilst its saying its 100% charged, its only reporting 6 miles of charge. I assume the app doesn't correctly report the charge percentage when it's being external discharged but the miles does seem to change as they charge and discharge. |
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01-06-2021, 03:04 PM | #88 | ||
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Monday 4th mine started charging with bonnet up and rear window open. This afternoon it was still at the same charging station, however this evening it has been moved back to the storage car park it arrived at before Xmas. I can see a similar array of vehicles but also a line of white Mini's? Fingers crossed it's in a queue for transport back to the dealer. They bizarrely no absolutely nothing about the process or timeline, and this morning swapped my Enterprise Toyota C-HR for a 14 mile old G20 330d M Sport Plus in Grey |
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