[paulockenden]

I have exactly the same problem. Car and app show different versions, and the car doesn’t update. So I suspect it’s more widespread than a simple update error at the dealers.

Originally Posted by paulockenden

I have exactly the same problem. Car and app show different versions, and the car doesn’t update. So I suspect it’s more widespread than a simple update error at the dealers.

It sounds to me like the issue may be with 07/2020.54 which stops the next updates working right... The reason the dealer updated mine last December was it had never done one by itself from new...

Will let you know what happens next week he seemed confident it will fix the mismatch issues and the future RSU issue.

[sjb993]

I hope this question isn’t too dumb, but can it be that different variants of our cars use different versions of the software?

I have a Sept. 21 M340i and it has Version 07/2021.40. The car and the App both state that no new updates are available for my car? Does anyone with the same car have a newer version?

I have iPhone App MyBMW Version 2.7.0 which was installed one month ago. The App does not seem to show the car’s software version. Does anyone have a more recent version on an iPhone? Does any iPhone version of the App show the car’s software version, and if so which version?

TIA

[kstainsb]

I think the remote update feature is basically broken. So many people with out of date software. No sign bmw are able to, or willing to, fix it. Perhaps they prefer us going into the service centre for an update, though I can’t think why.

[Charlie (Wessex)]

Originally Posted by stuarttunstall

It sounds to me like the issue may be with 07/2020.54 which stops the next updates working right... The reason the dealer updated mine last December was it had never done one by itself from new...

Will let you know what happens next week he seemed confident it will fix the mismatch issues and the future RSU issue.

I had a few probs updating, but solved it be deleting profile and starting again. It solved the one thing that bugged me (rev counter in sport in HUD). Not sure I really care about future updates too much.

[drdino]

Which profile? The driver's profile in the car?

[B58-M340iX]

Posted this in another thread and will post here:

Originally Posted by B58-M340iX

I had to get my '21 M340 updated from 7/2021.50 to 3/2022.71 at the dealer. I had it in to fix an A/C problem, and the dealer said that the software update was there to fix the issue (it didn't). So, they called the regional technicians to discover that there is another update coming very soon, say in a week or two, that is supposed to resolve the A/C problem and other issues. I'll update everyone on the version when I get it.

To add, my A/C issue is when I have the A/C on Auto mode, I never felt the footwell area get any cooler - only the main cabin. So I toggled from Auto to just the feet and noticed that warm(ish) air blew on the feet. I'd then toggle to main cabin and it would blow cold A/C. This was tested at about 68F for the temp setting. Changing to 67F or lower would start to create some cool air, but still nothing like the cabin. We also tried blowing full heat at max temp for some time thinking that a temp sensor in the car may be picking up the car is cool, but that did not help, either. There seems to be an issue with the temp settings there, so maybe a software update will indeed fix that.

Update:

Started with ID7 version 7/2021.50. First visit to the dealer I was updated to 3/2022.71. The A/C problem was not fixed, and they said a brand new one was available in a couple of weeks. Last week they called me and asked me to bring it in for the latest update - now I'm on 07/2022.41. The issue is still there and now I'm getting quite annoyed...although it is nice to be on the latest software, I don't know what is included in the updates, and I can't seem to get the change log to pull up when searching Google.

[Charlie (Wessex)]

Originally Posted by drdino

Which profile? The driver's profile in the car?

Yes. It was a PITA to do and reset, and I might not have needed to do delete (as oppose sign out, if that can be done), but once I did the update came along.

[drdino]

Thanks for the feedback, this might be a way for people to get around the problems. Just for confirmation, from which version to which one did you get an OTA?

So, I have just collected the car from the dealer who have now updated the whole car to 07/2022.45 i think it is... they say it is all ok now but so far the MyBMW app still shows 07/2020.54 so not sure how long that takes to update ...

I have just clicked on update apps and services so we will see, I do have my doubts it is fixed and BMW, the MyBMW app and the car will match.

This is how it stands now, car v app.

[ramparts]

In order for the ilevel to appear correctly in connected drive (either on their servers, or in the app), your FASTA data needs uploading to the BMW backend.

This happens automatically as part of a full vehicle test in ISTA+.

What's likely happened is this:
1) They did a full test (you have to do a SW update)
2) They did the SW update
3) They did not do the vehicle test again afterwards (which they should do to clear any faults).

If they plug it in again, do a test, then wait and let the FASTA upload, it'll appear almost immediatly. (It's a little bar in the centre of top bar in ISTA that goes through every ECU in your car and grabs the diagnostic data)

[Antiseptic]

Surprise, surprise a BMW(?) dealer not doing something correctly???

So it sounds like the dealer has done it wrong ….. again!

I emailed the dealer to find out why it still does not match... this was the reply, but cant help think I am being fobbed off...

Morning Stuart,

Thank you for your email.

As part of a full program update, the car’s fault memory is automatically cleared as per your “full vehicle test in ISTA+”

The FASTA data is automatically transferred to BMW during this procedure.

I know that BMW are experiencing some back-end server issues that may be restricting the app updating.

It can take up to 28 days for the update process to sync.

You could try the following to refresh the car/ server sync:

Using the idrive controller,

Select Connected drive menue,

Once in the menu, using the “options” button (around the idrive controller),

Refresh BMW Services

It is good practice to do this on a regular basis (once every few weeks or so) or if you experience any connected drive issues.

This will re sync your vehicles information to the BMW servers.

Please allow time for the whole process to re sync.

[bmnut]

Bloody incredible how they always blame the back office isn’t it?
I’m picturing it in my mind being like the ‘Complaints Department’ in that classic Carlsberg TV ad!

It sure is lol ... I just said I have already done what he said 2-3 times since Saturday...

[bmnut]

Just as an alternative point of view for you. When I had my previous car the local dealer who does all the servicing on it and who I can fortunately trust not to bullshit me was always wary about doing any software updates unless their system flagged it up when the vehicle was checked and specifically required it to be updated. The guy is a senior technician and is thankfully really keen in his work. I remember him telling me once that updating software just because there is a more up to date release was often not a good idea especially if the car wasn’t showing any faults or experiencing any running issues. Often a case of ‘if it ain’t broke, don’t fix it’ !
This has always been my approach personally…..just a thought and only my personal opinion obviously!

[paulockenden]

Originally Posted by stuarttunstall

You could try the following to refresh the car/ server sync:

Using the idrive controller,

Select Connected drive menue,

Once in the menu, using the “options” button (around the idrive controller),

Refresh BMW Services

It is good practice to do this on a regular basis (once every few weeks or so) or if you experience any connected drive issues.

I'm struggling to understand these instructions. I don't have a 'connected drive' menu(e)! in my car. Or at least, I don't think I do.

He means in the "apps" screen

MyBMW app has just updated on my IPHONE and the installed software version has now disappeared? anyone else seen this

[sjb993]

Mine doesn't show it either. My car shows version 07/2021.40 but still doesn't think an update is available.

Originally Posted by sjb993

Mine doesn't show it either. My car shows version 07/2021.40 but still doesn't think an update is available.

Is that the latest update from today?

Seems they have removed the version for some reason, maybe my dealer is correct, and they do have issues just asked Connected drive what version they see now