Bimmerpost
3
/
4 Series
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics CarPlay issues

Post Reply
 
Thread Tools Search this Thread
      08-12-2019, 07:52 PM   #45
Pauleebe
Colonel
Pauleebe's Avatar
United_States
380
Rep
2,290
Posts

Drives: Inbetween BMW's.
Join Date: May 2013
Location: Washington, DC

iTrader: (0)

Quote:
Originally Posted by BMV///M3 View Post
Had vehicle since Saturday, no connected drive issues but car play has failed to connect 3x. If it continues i will be calling BMW and asking for a fix and since i know there isn't one I'll ask for compensation. There is zero reason they should be charging for something that doesn't work efficiently.
Same. I gave them til my next payment was due (15th), and will be calling as well asking for waiver since it's now the 12th and no update is available.
Appreciate 0
      08-12-2019, 09:20 PM   #46
BMV///M3
Major
BMV///M3's Avatar
419
Rep
1,068
Posts

Drives: BMW f80 M3
Join Date: May 2012
Location: CA

iTrader: (1)

Quote:
Originally Posted by Pauleebe View Post
Quote:
Originally Posted by BMV///M3 View Post
Had vehicle since Saturday, no connected drive issues but car play has failed to connect 3x. If it continues i will be calling BMW and asking for a fix and since i know there isn't one I'll ask for compensation. There is zero reason they should be charging for something that doesn't work efficiently.
Same. I gave them til my next payment was due (15th), and will be calling as well asking for waiver since it's now the 12th and no update is available.
Are you working with the genius phone number? I'd like to start with someone who is aware of the issues
Appreciate 0
      08-13-2019, 08:44 AM   #47
Pauleebe
Colonel
Pauleebe's Avatar
United_States
380
Rep
2,290
Posts

Drives: Inbetween BMW's.
Join Date: May 2013
Location: Washington, DC

iTrader: (0)

Quote:
Originally Posted by BMV///M3 View Post
Are you working with the genius phone number? I'd like to start with someone who is aware of the issues
I started with Genius and escalated to Customer Relations:

1-800-831-1117

It's not a direct line
Appreciate 0
      08-13-2019, 07:20 PM   #48
BMV///M3
Major
BMV///M3's Avatar
419
Rep
1,068
Posts

Drives: BMW f80 M3
Join Date: May 2012
Location: CA

iTrader: (1)

Quote:
Originally Posted by Pauleebe View Post
Quote:
Originally Posted by BMV///M3 View Post
Are you working with the genius phone number? I'd like to start with someone who is aware of the issues
I started with Genius and escalated to Customer Relations:

1-800-831-1117

It's not a direct line
CarPlay didn't connect this afternoon again. I will be calling tomorrow and asking for an extension on CarPlay. It's hard to imagine they are having this many problems and have not fixed it yet. I have even thought of writing something to one of the car reviewer's or even Apple, sometimes in order to get things done The company is motivated by negative publicity
Appreciate 1
      08-14-2019, 05:10 PM   #49
Transfer
Major General
Transfer's Avatar
5243
Rep
5,874
Posts

Drives: Bronco Wildtrak, Tesla MYP
Join Date: Mar 2010
Location: Issaquah, WA

iTrader: (1)

I've had my car a week now and it seems you can't be connected to both iDrive via BT and CarPlay at the same time? Not sure but I swapped connection from CarPlay to iDrive and now I can't seem to get back to CarPlay. It says I'm connected (to CP) but there is no button or option to actually go to CP. lol

I would like to be able to seamlessly switch back and forth between CP and iDrive. Is that not a thing?
Appreciate 0
      08-14-2019, 05:42 PM   #50
Pauleebe
Colonel
Pauleebe's Avatar
United_States
380
Rep
2,290
Posts

Drives: Inbetween BMW's.
Join Date: May 2013
Location: Washington, DC

iTrader: (0)

Quote:
Originally Posted by Transfer View Post
I've had my car a week now and it seems you can't be connected to both iDrive via BT and CarPlay at the same time? Not sure but I swapped connection from CarPlay to iDrive and now I can't seem to get back to CarPlay. It says I'm connected (to CP) but there is no button or option to actually go to CP. lol

I would like to be able to seamlessly switch back and forth between CP and iDrive. Is that not a thing?
When mine works, I can seamlessly switch between the two. The issue becomes when it decides to stop connecting (fails to connect even after selecting "retry").

In your case, I would delete the device and re-add it and hope that it doesn't disconnect again for a while (which is the issue we're all having).
Appreciate 0
      08-14-2019, 05:57 PM   #51
pneumodoc
Lieutenant
pneumodoc's Avatar
232
Rep
422
Posts

Drives: G20, G01
Join Date: Apr 2019
Location: Seattle

iTrader: (0)

So you can choose in your mobile devices how you are connected (CarPlay or via ID7). When doing that, you can use CarPlay and switch out easily toID7 using whatever app in ID you want. For example for me, I use Spotify on CarPlay, maps with ID, and if I get a text, CarPlay opens up to tell me I have a message. If you do a short press of the mic button on the steering wheel, ID asks what you want. If you do a long press, Siri asks what you want.

If you can’t reconnect via CarPlay (happens to me 1/10) times, then put your phone in airplane mode for 5 seconds, turn airplane mode off, and then try to reconnect your phone. At least these are the things u found out...
Appreciate 0
      08-14-2019, 07:14 PM   #52
Transfer
Major General
Transfer's Avatar
5243
Rep
5,874
Posts

Drives: Bronco Wildtrak, Tesla MYP
Join Date: Mar 2010
Location: Issaquah, WA

iTrader: (1)

I got it all to work on my drive home tonight. I also set my radio preset 1 to switch to CarPlay so that's pretty great. Now I want to try to decide if Bluetooth audio or CarPlay audio sounds better. They do sound different on quick listens.
Appreciate 1
      08-14-2019, 09:04 PM   #53
Pauleebe
Colonel
Pauleebe's Avatar
United_States
380
Rep
2,290
Posts

Drives: Inbetween BMW's.
Join Date: May 2013
Location: Washington, DC

iTrader: (0)

Quote:
Originally Posted by Transfer View Post
I got it all to work on my drive home tonight. I also set my radio preset 1 to switch to CarPlay so that's pretty great. Now I want to try to decide if Bluetooth audio or CarPlay audio sounds better. They do sound different on quick listens.
You can hit some iDrive buttons once/twice to quickly open CarPlay as well. For example, hitting media jumps me to my Now Playing on my phone. Or hitting Navigation opens Maps.
Appreciate 2
Transfer5242.50
      08-14-2019, 09:52 PM   #54
Serottab1kr
Enlisted Member
Serottab1kr's Avatar
12
Rep
32
Posts

Drives: 2020 BMW M340i X
Join Date: Jul 2019
Location: Seattle, WA

iTrader: (0)

Quote:
Originally Posted by Transfer View Post
I got it all to work on my drive home tonight. I also set my radio preset 1 to switch to CarPlay so that's pretty great. Now I want to try to decide if Bluetooth audio or CarPlay audio sounds better. They do sound different on quick listens.
What a great idea to set the preset to go right to CarPlay! Well, my Sonos uses WiFi and has some pretty good sound! I would think WiFi even at 2.4 with a speed of 450M would easily trump Bluetooth @ 800k. Though, the best in my opinion is pulling the data from the lightning port. My 17A4 used only the wired port to support CarPlay and the sound was definitely better than using Bluetooth to connect to the MMI.

I wonder if you would notice a difference between tidal and Spotify/CarPlay in the M340i. I may give that a go. Though, I do like how iDrive provides playlist details using Apple Music.
Appreciate 0
      08-14-2019, 11:29 PM   #55
Emmaq44
New Member
Emmaq44's Avatar
8
Rep
16
Posts

Drives: 2022 Bmw 330i
Join Date: Jul 2019
Location: USA

iTrader: (0)

Resetting the entire system has helped me with CarPlay connectivity issues. Hold down the volume button until the screen turns off. Hold it down again to turn on and reboot. Haven't had connection issues since (Knock on wood).
Appreciate 0
      08-15-2019, 08:02 AM   #56
Pauleebe
Colonel
Pauleebe's Avatar
United_States
380
Rep
2,290
Posts

Drives: Inbetween BMW's.
Join Date: May 2013
Location: Washington, DC

iTrader: (0)

Quote:
Originally Posted by Emmaq44 View Post
Resetting the entire system has helped me with CarPlay connectivity issues. Hold down the volume button until the screen turns off. Hold it down again to turn on and reboot. Haven't had connection issues since (Knock on wood).
Good luck. I've done the same and although the time period in which the disconnects happened briefly improved, I've still had this issue at least 1-3 times a week.
Appreciate 0
      08-15-2019, 09:54 AM   #57
BMV///M3
Major
BMV///M3's Avatar
419
Rep
1,068
Posts

Drives: BMW f80 M3
Join Date: May 2012
Location: CA

iTrader: (1)

I called BMW yesterday and they said it was a known issue and its on apples end. They gave me the reset option. They don't have a time table for a fix. She was a nice lady so I didn't press. Yesterday no car play issues. Looks like its done it about 5x in a week or so.
Appreciate 0
      08-15-2019, 10:29 AM   #58
Emmaq44
New Member
Emmaq44's Avatar
8
Rep
16
Posts

Drives: 2022 Bmw 330i
Join Date: Jul 2019
Location: USA

iTrader: (0)

Quote:
Originally Posted by BMV///M3 View Post
I called BMW yesterday and they said it was a known issue and its on apples end. They gave me the reset option. They don't have a time table for a fix. She was a nice lady so I didn't press. Yesterday no car play issues. Looks like its done it about 5x in a week or so.
Yikes...hopefully iOS 13 will fix a lot of issues.
Appreciate 0
      08-23-2019, 07:06 AM   #59
ferbmw
Private
7
Rep
74
Posts

Drives: BMW 330i G20 2019 Sportline
Join Date: Mar 2017
Location: Buenos Aires, Argentina

iTrader: (0)

hi, car went to dealer to update i level. New level is 19-7- 536 and all the problems related to waze and google maps fliping on apple car play, maps moving back wards also in ACP, voice recogniotion errors, etc... are gone. Now it looks much better than with original i level 11-8-575. Solved all my complaints.

Last edited by ferbmw; 08-23-2019 at 04:15 PM..
Appreciate 0
      08-23-2019, 02:51 PM   #60
BMV///M3
Major
BMV///M3's Avatar
419
Rep
1,068
Posts

Drives: BMW f80 M3
Join Date: May 2012
Location: CA

iTrader: (1)

I wrote a blunt email this morning to BMW Genius and Assist. I have been assigned a case manager. My email included compensation as well as my frustrations with needed to re pair frequently to use car play and blue tooth not working at all this morning. I was very transparent in saying this is not acceptable.
Appreciate 0
      09-09-2019, 09:57 AM   #61
BMV///M3
Major
BMV///M3's Avatar
419
Rep
1,068
Posts

Drives: BMW f80 M3
Join Date: May 2012
Location: CA

iTrader: (1)

Still having car play issues. Phone isn't connecting, having to reboot I-Drive, sometimes it won't allow us to disconnect to attempt to reconnect, its not adding the device etc ect…

I was given a case manager whom never called me back. So I called again this morning and got an answering machine. I left a very direct message. If i don't hear by lunch today i'm calling back until i hear from someone else.

I don't want to hear its on Apples end, this is a BMW and their technology is not working. I don't think its fair to ask consumers to pay for a vehicle that touts all this tech when it doesn't work like it should. There have been numerous failures with car play and its getting very frustrating.

Last edited by BMV///M3; 09-09-2019 at 12:43 PM..
Appreciate 2
yaholez31.50
Pauleebe379.50
      09-09-2019, 01:56 PM   #62
Bols
Captain
Belgium
231
Rep
982
Posts

Drives: F36 AW 6MT
Join Date: Mar 2009
Location: Belgium

iTrader: (0)

Quote:
Originally Posted by BMV///M3 View Post
Still having car play issues. Phone isn't connecting, having to reboot I-Drive, sometimes it won't allow us to disconnect to attempt to reconnect, its not adding the device etc ect…

I was given a case manager whom never called me back. So I called again this morning and got an answering machine. I left a very direct message. If i don't hear by lunch today i'm calling back until i hear from someone else.

I don't want to hear its on Apples end, this is a BMW and their technology is not working. I don't think its fair to ask consumers to pay for a vehicle that touts all this tech when it doesn't work like it should. There have been numerous failures with car play and its getting very frustrating.
Good move staying on their case like that!

There's a software update thread in general where a lot of people seem to mention it's working stable now, Link below:

https://g20.bimmerpost.com/forums/sh....php?t=1638594
Appreciate 0
      09-09-2019, 06:39 PM   #63
Pauleebe
Colonel
Pauleebe's Avatar
United_States
380
Rep
2,290
Posts

Drives: Inbetween BMW's.
Join Date: May 2013
Location: Washington, DC

iTrader: (0)

My remote 3d view and CarPlay seems better, without ever receiving a software update (still on 03 version). Still annoyed OTA updates still haven't rolled out.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 07:38 AM.




g20
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST