No network available

DomiGijzen · 09-26-2019, 11:10 PM

Is anyone suffering loss of network availability in the car since a 1-2 days?
All my connected apps stopped updating/working. This includes weather, news, music, rtti, updating the mobile app and even calling bmw customer service with the build in SIM card. Imo, the car lost total connection to the mobile network. In some scenario's it even gives a no network message.
Bmw tried to reset my car from their location but that didn't work. Now they say it is a common hiccup in a system and have to wait.

I'm very tempted to use the sos button to see if the car still can connect to a network

davekilshaw · 09-27-2019, 02:12 AM

I am seeing the same here in the UK. Apps wont update, and my Connected app stopped updating around 2 days ago.
Hopefully BMW will sort this out soon...

DomiGijzen · 09-27-2019, 02:13 AM

Quote:

Originally Posted by davekilshaw

I am seeing the same here in the UK. Apps wont update, and my Connected app stopped updating around 2 days ago.
Hopefully BMW will sort this out soon...

Thx for the update

biikon · 09-27-2019, 04:47 AM

Lucky you!
My car's SIM card worked totally for 5 days during the 3 month period I've owned the car. The dealer hasn't been able to fix this problem and says all the i-drive 7 cars in Greece have the same problem.

DomiGijzen · 09-28-2019, 02:06 AM

Had contact with bmw customer service after 2 days. There was indeed a system error and a reset by holding volume knob for 25 seconds should help but didnt't.
They logged a ticket for me that. Now it's up to the engineers in Munich.

Second ticket so far for the connected stuff

09-26-2019, 11:10 PM	#1
DomiGijzen Second Lieutenant 70 Rep 223 Posts Drives: BMW iX3 MSport High Exec (G08) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	Is anyone suffering loss of network availability in the car since a 1-2 days? All my connected apps stopped updating/working. This includes weather, news, music, rtti, updating the mobile app and even calling bmw customer service with the build in SIM card. Imo, the car lost total connection to the mobile network. In some scenario's it even gives a no network message. Bmw tried to reset my car from their location but that didn't work. Now they say it is a common hiccup in a system and have to wait. I'm very tempted to use the sos button to see if the car still can connect to a network __________________ Grz D.!
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09-27-2019, 02:12 AM	#2
davekilshaw Private 91 Rep 58 Posts Drives: BMW 220i M Sport G42 Join Date: Jun 2019 Location: UK iTrader: (0)	I am seeing the same here in the UK. Apps wont update, and my Connected app stopped updating around 2 days ago. Hopefully BMW will sort this out soon...
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09-27-2019, 04:47 AM	#4
biikon New Member 14 Rep 20 Posts Drives: BMW 330i M-Sport G20 Join Date: Dec 2018 Location: Europe iTrader: (0) Garage List 2019 BMW 330i M Sport [0.00]	Lucky you! My car's SIM card worked totally for 5 days during the 3 month period I've owned the car. The dealer hasn't been able to fix this problem and says all the i-drive 7 cars in Greece have the same problem.
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09-28-2019, 02:06 AM	#5
DomiGijzen Second Lieutenant 70 Rep 223 Posts Drives: BMW iX3 MSport High Exec (G08) Join Date: Apr 2019 Location: Netherlands iTrader: (0)	Had contact with bmw customer service after 2 days. There was indeed a system error and a reset by holding volume knob for 25 seconds should help but didnt't. They logged a ticket for me that. Now it's up to the engineers in Munich. Second ticket so far for the connected stuff __________________ Grz D.!
	Appreciate 0 Quote