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      07-28-2020, 08:43 PM   #1
loonysup
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Remote 3D view

Hi all, Before I call BMW connected support I figured I would ask on here. Is the remote 3D view supposed to work? It says it updated and shows the proper address but the picture always looks similar to the one below (I've had the car about a week). For reference, I'm on an iPhone.
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      07-28-2020, 08:52 PM   #2
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Meh. Mine hasn’t worked. Then it did for a short time. Now it doesn’t any more.
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      07-28-2020, 09:26 PM   #3
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i called the dealership since it has never worked since i got my car last October...i was told that service had been put on hold and no longer working till further update or notice by bmw in the near future...meh.
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      07-28-2020, 11:28 PM   #4
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Works maybe half the time
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      07-29-2020, 01:00 AM   #5
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Quote:
Originally Posted by loonysup View Post
Hi all, Before I call BMW connected support I figured I would ask on here. Is the remote 3D view supposed to work? It says it updated and shows the proper address but the picture always looks similar to the one below (I've had the car about a week). For reference, I'm on an iPhone.
Any chance you're on the iOS 14 beta? If so, there seems to be an issue with how they render the Remote 3D View that I've noticed and someone else confirmed the same here too.
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      07-29-2020, 05:44 AM   #6
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Mine works most of the time-- think BMW needs to figure out more reliable server system
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      07-29-2020, 05:51 AM   #7
loonysup
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Quote:
Originally Posted by neal11 View Post
Quote:
Originally Posted by loonysup View Post
Hi all, Before I call BMW connected support I figured I would ask on here. Is the remote 3D view supposed to work? It says it updated and shows the proper address but the picture always looks similar to the one below (I've had the car about a week). For reference, I'm on an iPhone.
Any chance you're on the iOS 14 beta? If so, there seems to be an issue with how they render the Remote 3D View that I've noticed and someone else confirmed the same here in too.
Yep I sure am. Should have thought of that sooner although it looks like it's still not that reliable when it does work.
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      07-29-2020, 07:59 AM   #8
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Quote:
Originally Posted by loonysup View Post
Yep I sure am. Should have thought of that sooner although it looks like it's still not that reliable when it does work.
Works perfectly for me on Android phone, 3D view can be used only once in 2 hour though.

Plus when I first installed Connected drive something needed to be activated in the car privacy menu, cannot remember exactly now.
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      07-29-2020, 12:12 PM   #9
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Originally Posted by Aero7000 View Post
Works perfectly for me on Android phone, 3D view can be used only once in 2 hour though.
That's odd. I have an older Galaxy S8 and I can refresh remote view as many times as I need; haven't experienced any sort of refresh limit (yet). Granted, as cool as the concept is, the execution is crap....on first try for Remote View, I get an error about 100% of the time (server/connection error). After hitting reload/retry several times, it figures it out (does take a long time; anywhere from 45 seconds to 2 minutes, and the counter resets if the app somehow starts working in the background instead of being your active window).
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      07-29-2020, 07:56 PM   #10
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Quote:
Originally Posted by loonysup View Post
Hi all, Before I call BMW connected support I figured I would ask on here. Is the remote 3D view supposed to work? It says it updated and shows the proper address but the picture always looks similar to the one below (I've had the car about a week). For reference, I'm on an iPhone.
Hi

When my car had software version 07/2019, the remote 3d view rarely worked. Now with version 03/2020, the remote 3d function works flawlessly.
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      07-29-2020, 09:12 PM   #11
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Quote:
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Hi

When my car has software version 07/2019, the remote 3d view rarely worked. Now with version 03/2020, the remote 3d function works flawlessly.
03/2020.58 here and not working.
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      07-29-2020, 10:26 PM   #12
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Quote:
Originally Posted by phillyd2 View Post
03/2020.58 here and not working.
I'm on 03/2020.58 as well and mine works perfectly.
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      07-30-2020, 08:31 PM   #13
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Works for me, although a bit laggy.
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      07-31-2020, 02:06 AM   #14
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It stopped working for me when i installed the iOS 14 beta.

The "BMW Connected" app is being replaced by "My BMW". I downloaded it yesterday and interestingly Remote 3D View is disabled and has "Coming soon" on the icon.
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      07-31-2020, 09:30 AM   #15
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Quote:
Originally Posted by srbs73 View Post
It stopped working for me when i installed the iOS 14 beta.

The "BMW Connected" app is being replaced by "My BMW". I downloaded it yesterday and interestingly Remote 3D View is disabled and has "Coming soon" on the icon.
Did you get My BMW from the App Store? I don't see it there on ios14.
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      07-31-2020, 01:13 PM   #16
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loonysup ,

There is another thread on the My BMW app which EVENTUALLY WILL REPLACE the Connected app here in US.

Right now, we in US are still on Connected app -- as a matter of fact, I followed the link in other thread and Google Play Store (I have Android phone) says App not available in your country (US); and I don't think side loading will work since the servers in US haven't been set up for new app

Hope that helps
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      07-31-2020, 01:17 PM   #17
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Thanks for the reply. I tend to forget sometimes that this is a global forum.
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      07-31-2020, 05:21 PM   #18
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Quote:
Originally Posted by loonysup View Post
Thanks for the reply. I tend to forget sometimes that this is a global forum.
Connected still has more functionality. My BMW seems to be a beta at best so you’re not missing anything.
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      10-11-2020, 10:33 AM   #19
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Mine has started working again! I can see BMW Connected was updated on 29th Sep but thought I’d tried it since then. Only other thing is I upgraded to iOS 14.2 beta 2 on the same date.

Maybe they’ve done something at the backend to resolve it?
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      10-11-2020, 10:51 AM   #20
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Quote:
Originally Posted by srbs73 View Post
Mine has started working again! I can see BMW Connected was updated on 29th Sep but thought I'd tried it since then. Only other thing is I upgraded to iOS 14.2 beta 2 on the same date.

Maybe they've done something at the backend to resolve it?
I'm on iOS 14.2 and the latest connected app and it's still not working for me.
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      10-11-2020, 12:08 PM   #21
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Mine never worked on 07.2019 but works fine on 07.2020
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      10-11-2020, 02:12 PM   #22
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Quote:
Originally Posted by loonysup View Post
Quote:
Originally Posted by srbs73 View Post
Mine has started working again! I can see BMW Connected was updated on 29th Sep but thought I'd tried it since then. Only other thing is I upgraded to iOS 14.2 beta 2 on the same date.

Maybe they've done something at the backend to resolve it?
I'm on iOS 14.2 and the latest connected app and it's still not working for me.
I'm using the old app. New app still says coming soon.

Software is 03.2020
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