11-17-2022, 09:24 AM | #1 |
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ConnectedDrive Store: They're Sorry
Indeed they are sorry! I posted about this over on the iDrive, Nav, Phone, Audio, Video, Cameras, Electronics forum, but am adding it here in case anyone has a solution.
I have been trying for over a week to purchase Drive Recorder from the ConnectedDrive Store for my 2022 M340xi. I have tried 4 different browsers, 2 different operating systems (Mac & Windows) and the MyBWW app for iPhone. I am able to add the item to my cart, but when I click "check out" I get this error page. A support ticket has been generated, but there's been no reply or solution.
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11-17-2022, 09:46 AM | #2 |
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They do have a phone number. I could not get the site to work once for some reason and called and they did it in one minute. I was not asking about the same service as you are, but that should not matter.
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11-17-2022, 11:10 AM | #3 |
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I get the same error, it's been like that for at least 3 weeks now. It used to work because I ordered the drive recorder late last year on the site...
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11-17-2022, 05:48 PM | #4 |
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UPDATE: Finally got in and was able to purchase DriveRecorder. Got this message from BMW in response to my service request:
"Information has been updated. Please log off and log in again in the Portal/App in order for systems to refresh. The Drive Recorder is available for renewal at any time online via MyGarage."
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11-18-2022, 09:54 AM | #5 |
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Have you tried clearing your browser cache and using incognito? In my case it worked when I used a debit card but it looks like you are not even getting there.
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11-18-2022, 10:42 AM | #6 | ||
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Quote:
Quote:
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11-18-2022, 10:58 AM | #7 |
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Drives: 2023 BMW Z4 M40i
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I posted the original post in the idrive/nav forum. This has been an issue for me since July. Trying to renew my traffic camera info, and can't get the checkout to load.
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11-18-2022, 01:51 PM | #9 |
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I tried that and get:{"error": "invalid_request", "error_description": "Parameter authorization is missing"}
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12-04-2022, 03:24 PM | #10 |
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Not sure if anyone's figured this out yet, but my experience has been strictly on Chrome and it looks like, at least on my computer, the issue is with some of my browser addons.
I know it was suggested to use Incognito mode, and that didn't seem to work for some of you, but what I had to do was reset Chrome and keep my addon's disabled. What I also found was that if I re-enabled the addons, it would revert to the error message: {"error": "invalid_request", "error_description": "Parameter authorization is missing"} ...requiring me to reset Chrome again. Not sure if this helps, but give it a shot. |
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