Harman Kardon niggles

Beemer5to3 · 01-10-2021, 07:34 AM

Quote:

Originally Posted by davidoff86

Quote:

Originally Posted by Beemer5to3

Well after another visit to the dealer, I was told eventually that they could identify the fault. The bad news is that it requires a new amplifier, but said amplifier isn't available yet and they can't tell me when I'll get one. That on top of various other issues I've had with the car means I'm now going down the rejection route. Shame really, as the G20 is a cracking car when all is working well. It's full of bugs though, and as a very loyal BM owner I have to say this will be my last in a while.
While BMW UK look at my case, I'm considering my options (and none of them have a blue and white roundel on the front).

Will keep everyone updated as to what happens.

That's not true, they can order it. It's 1100 quid for the dealer ( non refundable) and it takes 5 days from Germany.

Ring the parts department your self and find out availability.
Part number is 65 12 5 A38 AB8

Thanks for this.

Apparently it's a new part, as in a completely new amp they're using now because of faults with the old one, and it's not available in stock yet.

davidoff86 · 01-10-2021, 07:47 AM

Quote:

Originally Posted by Beemer5to3

Quote:

Originally Posted by davidoff86

Quote:

Originally Posted by Beemer5to3

Well after another visit to the dealer, I was told eventually that they could identify the fault. The bad news is that it requires a new amplifier, but said amplifier isn't available yet and they can't tell me when I'll get one. That on top of various other issues I've had with the car means I'm now going down the rejection route. Shame really, as the G20 is a cracking car when all is working well. It's full of bugs though, and as a very loyal BM owner I have to say this will be my last in a while.
While BMW UK look at my case, I'm considering my options (and none of them have a blue and white roundel on the front).

Will keep everyone updated as to what happens.

That's not true, they can order it. It's 1100 quid for the dealer ( non refundable) and it takes 5 days from Germany.

Ring the parts department your self and find out availability.
Part number is 65 12 5 A38 AB8

Thanks for this.

Apparently it's a new part, as in a completely new amp they're using now because of faults with the old one, and it's not available in stock yet.

Yes, the part number I provided is the new replacement, that's been available since the start of December. People are having it installed and fixing this issues:

See this post :

https://g20.bimmerpost.com/forums/sh...8;postcount=12

Beemer5to3 · 01-10-2021, 08:00 AM

Quote:

Originally Posted by davidoff86

Quote:

Originally Posted by Beemer5to3

Quote:

Originally Posted by davidoff86

Quote:

Originally Posted by Beemer5to3

Well after another visit to the dealer, I was told eventually that they could identify the fault. The bad news is that it requires a new amplifier, but said amplifier isn't available yet and they can't tell me when I'll get one. That on top of various other issues I've had with the car means I'm now going down the rejection route. Shame really, as the G20 is a cracking car when all is working well. It's full of bugs though, and as a very loyal BM owner I have to say this will be my last in a while.
While BMW UK look at my case, I'm considering my options (and none of them have a blue and white roundel on the front).

Will keep everyone updated as to what happens.

That's not true, they can order it. It's 1100 quid for the dealer ( non refundable) and it takes 5 days from Germany.

Ring the parts department your self and find out availability.
Part number is 65 12 5 A38 AB8

Thanks for this.

Apparently it's a new part, as in a completely new amp they're using now because of faults with the old one, and it's not available in stock yet.

Yes, the part number I provided is the new replacement, that's been available since the start of December. People are having it installed and fixing this issues:

See this post :

https://g20.bimmerpost.com/forums/sh...8;postcount=12

Thanks so much for this - really helpful. I'll get a note across to BMW UK tomorrow. Cheers

Jackrack · 01-12-2021, 08:21 AM

Quote:

Originally Posted by Beemer5to3

Thanks so much for this - really helpful. I'll get a note across to BMW UK tomorrow. Cheers

Have a read back of a few pages too, BMW replaced my amp and fixed all the issues above.

Cheers

Beemer5to3 · 01-12-2021, 12:23 PM

Quote:

Originally Posted by Jackrack

Quote:

Originally Posted by Beemer5to3

Thanks so much for this - really helpful. I'll get a note across to BMW UK tomorrow. Cheers

Have a read back of a few pages too, BMW replaced my amp and fixed all the issues above.

Cheers

Yeah I saw that - thanks. They've acknowledged there's a fault and needs a replacement amp, but the dealer said it wasn't available to order and couldn't tell me when it could be fixed.

It's in the hands of BMW UK now anyway, so I'm just waiting to hear back now.

Jackrack · 01-13-2021, 03:37 AM

Quote:

Originally Posted by Beemer5to3

Yeah I saw that - thanks. They've acknowledged there's a fault and needs a replacement amp, but the dealer said it wasn't available to order and couldn't tell me when it could be fixed.

It's in the hands of BMW UK now anyway, so I'm just waiting to hear back now.

I guess some dealers have some in stock waiting, others need to order in. What a pain.

Third world problems, we all know but annoying nonetheless!

Good luck

Beemer5to3 · 01-22-2021, 07:51 AM

Update as of today:

I've got my car back following the replacement of the Amp - so far so good! Will be giving it a few days to make sure all ok, but it definitely seems to sound a bit better than it did, so hopefully that's the problem solved (fingers crossed!)

johnboysafc · 01-22-2021, 09:45 AM

Quote:

Originally Posted by Beemer5to3

Update as of today:

I've got my car back following the replacement of the Amp - so far so good! Will be giving it a few days to make sure all ok, but it definitely seems to sound a bit better than it did, so hopefully that's the problem solved (fingers crossed!)

Yeah hope it's done the trick

davidoff86 · 01-22-2021, 10:01 AM

Quote:

Originally Posted by Beemer5to3

Update as of today:

I've got my car back following the replacement of the Amp - so far so good! Will be giving it a few days to make sure all ok, but it definitely seems to sound a bit better than it did, so hopefully that's the problem solved (fingers crossed!)

Excellent, of course i'm still waiting for the same part to arrive at my dealers. It was in stock, but then out of stock when they went to order it!

next week apparently

Beemer5to3 · 01-22-2021, 12:46 PM

Quote:

Originally Posted by davidoff86

Quote:

Originally Posted by Beemer5to3

Update as of today:

I've got my car back following the replacement of the Amp - so far so good! Will be giving it a few days to make sure all ok, but it definitely seems to sound a bit better than it did, so hopefully that's the problem solved (fingers crossed!)

Excellent, of course i'm still waiting for the same part to arrive at my dealers. It was in stock, but then out of stock when they went to order it!

next week apparently

Hope you manage to get it sorted soon. I think it's now becoming a more well-known fault, so I'm willing to bet there's a lot of people like us who've had to live with it for a few months until BMW Technical played catch up, and therefore a waiting list for the part!

davidoff86 · 01-22-2021, 01:01 PM

Quote:

Originally Posted by Beemer5to3

Quote:

Originally Posted by davidoff86

Quote:

Originally Posted by Beemer5to3

Update as of today:

I've got my car back following the replacement of the Amp - so far so good! Will be giving it a few days to make sure all ok, but it definitely seems to sound a bit better than it did, so hopefully that's the problem solved (fingers crossed!)

Excellent, of course i'm still waiting for the same part to arrive at my dealers. It was in stock, but then out of stock when they went to order it!

next week apparently

Hope you manage to get it sorted soon. I think it's now becoming a more well-known fault, so I'm willing to bet there's a lot of people like us who've had to live with it for a few months until BMW Technical played catch up, and therefore a waiting list for the part!

They were meant to have ordered it before I posted the puma case stuff for you, but they didn't get ruound to it lol !

01-22-2021, 07:51 AM	#95
Beemer5to3 Second Lieutenant 81 Rep 275 Posts Drives: G30 520d SE Join Date: Jun 2020 Location: UK iTrader: (0)	Update as of today: I've got my car back following the replacement of the Amp - so far so good! Will be giving it a few days to make sure all ok, but it definitely seems to sound a bit better than it did, so hopefully that's the problem solved (fingers crossed!)
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