[DKarts]

Hello everyone. I faced such problem. I went to the parking mode menu and got into the profile selection measure, where I was offered to select a user profile, but since I am the second owner, the auto profile was not mine and I do not know the PIN code or it. I cannot go back in any way and there is no way to contact the previous owner, because I am from Ukraine. Please tell me how to be in this situation, because now I use the car in a limited mode, without music and the rest of the menu and multimedia. Thanks and best regards, Dmytro!

[FrostNixon]

Did you try creating a new profile and then switching this one?

[DKarts]

Originally Posted by FrostNixon

Did you try creating a new profile and then switching this one?

I can't do anything from my car, but I downloaded Android app - BMW Connected and created a new account. When I trying to add new car and entering VIN code, I have an error that this car can't be added to my account. I think this all troubles because previous owner didn't delete it from his account. I sent an email to BMW Connected, hope they can help me, because the one way for solving this problem is totally reboot all car system with its accounts on service.