[cruzer666]

Originally Posted by cruzer666

I had the same issue. The reset procedure worked, and the app worked for like a day, then it went dead after. Reset procedure did not work again. I'm going to the dealer tomorrow for a "software update" if there is one. I think the current software on my G20 is 07/2019.52 or something like that.

What's the software version on yours?

Good news, dealer updated the software on my 2020 M340i to 11/2019.40 and now, for the first time since I got the car, BMW connected drive is working properly.

[haruny]

Originally Posted by cruzer666

Good news, dealer updated the software on my 2020 M340i to 11/2019.40 and now, for the first time since I got the car, BMW connected drive is working properly.

Why dealer has to update? I thought there was OTA update for M340i cars.

[cruzer666]

Originally Posted by haruny

Why dealer has to update? I thought there was OTA update for M340i cars.

Yep, apparently OTA does not work, at least it does not work from 7/2019.52 to 11/2019.40

[VipinLJ]

And just like that, my connected drive refuses to Climatize my car. I wish it would. Especially when it's freezing cold here. Wonder what the issue could be when it was working properly all this while (for a little over a month). It was working perfectly fine till yesterday when it refused to. Got a warning message saying this isn't possible because battery charge was low. Phone had only around 12% charge so I assumed that was it. Now, fully charged phone and same issue.

Also, I've noticed they the connected drive in the idrive (under apps) never shows any info at all. It keeps asking me to log in via my connected drive on my phone. Even when I do, nothing happens on the idrive app. I wonder how that works.

[2020g20]

Originally Posted by VipinLJ

And just like that, my connected drive refuses to Climatize my car. I wish it would. Especially when it's freezing cold here. Wonder what the issue could be when it was working properly all this while (for a little over a month). It was working perfectly fine till yesterday when it refused to.

Same thing happened to me. After working fine for almost 2 months, my Connected Drive remote start failed on 12/5, and has failed every time I've tried since then. The app has seemingly lost all contact with the car, as it can't locate it either.

My car went into dealer 2 days ago for an unrelated service issue, and while it was there I asked them to diagnose/fix this and (hopefully) update my iDrive in the process. After 2 days they said they still hadn't gotten approval back from BMW to update the software, so I picked up the car this afternoon. Apparently the software upgrade takes enough time to where they won't do it unless they can bill BMW for the labor. They said they'd keep the case open and let me know when it's approved for programming. My service advisor confirmed what I've read in other threads here, that updating the software takes several hours, and fails frequently, making you start all over. This boggles my mind. Windows 95 install via 12 floppy disks anyone?

[RCtennis3811]

Originally Posted by 2020g20

Same thing happened to me. After working fine for almost 2 months, my Connected Drive remote start failed on 12/5, and has failed every time I've tried since then. The app has seemingly lost all contact with the car, as it can't locate it either.

My car went into dealer 2 days ago for an unrelated service issue, and while it was there I asked them to diagnose/fix this and (hopefully) update my iDrive in the process. After 2 days they said they still hadn't gotten approval back from BMW to update the software, so I picked up the car this afternoon. Apparently the software upgrade takes enough time to where they won't do it unless they can bill BMW for the labor. They said they'd keep the case open and let me know when it's approved for programming. My service advisor confirmed what I've read in other threads here, that updating the software takes several hours, and fails frequently, making you start all over. This boggles my mind. Windows 95 install via 12 floppy disks anyone?

Find another dealer. In the main software updates thread, two of us got our 2020 G20s updated from separate places to 11/2019 software that fixes the ConnectedDrive issues. My car was done in a day.

[cruzer666]

Originally Posted by 2020g20

Same thing happened to me. After working fine for almost 2 months, my Connected Drive remote start failed on 12/5, and has failed every time I've tried since then. The app has seemingly lost all contact with the car, as it can't locate it either.

My car went into dealer 2 days ago for an unrelated service issue, and while it was there I asked them to diagnose/fix this and (hopefully) update my iDrive in the process. After 2 days they said they still hadn't gotten approval back from BMW to update the software, so I picked up the car this afternoon. Apparently the software upgrade takes enough time to where they won't do it unless they can bill BMW for the labor. They said they'd keep the case open and let me know when it's approved for programming. My service advisor confirmed what I've read in other threads here, that updating the software takes several hours, and fails frequently, making you start all over. This boggles my mind. Windows 95 install via 12 floppy disks anyone?

I'm not sure what everyone else's experience was at the dealer, but on my G20, software update took less than 90 minutes, to 11/2019.40 . Also, your 2020 g20 is under warranty, all service should be included. Connected drive not working is reason enough to do the upgrade. I had to demand this from the dealer to do it, but they've done it and solved my issue.

Try another dealer. Good luck !!

[VipinLJ]

Annnnnnnd. My CD is working again. Remote start via the app didn’t work for two days. And then third day bam. It was back to normal again. Even when remote start didn’t work, the app was connected to the car and stuff. Just that remote start kept failing. It worked via the button on the keyfob though.

[premier3is]

I'm lowkey avoiding upgrading my software even if dealer will allow me to since my app is broken. I don't want new issues or bugs they possibly overlooked upon releasing latest software, what if it makes something else break?

Only thing not working is the connected drive app, hopefully they come with a fix since I'm stuck at last working on 10/20 still.

[Benjamin_Nicholas]

I'm sure it's not in-house, but whomever is doing BMW's app for them needs to be fired. Like, yesterday.

CD out for one of my vehicles, but not the other. One vehicle is easily reached, pings perfectly, but the new 2020 M340i, BMWs 'tech' showpiece car, hasn't updated itself since 12/13.

And yes, I've reset idrive, deleted CD, reinstalled, etc. I'm on 11/2019.55. Nothing is working. I'm just not driving the M340 until BMW has their shit together.

Thankfully, the M5 works exactly as advertised.

[RCtennis3811]

Originally Posted by Benjamin_Nicholas

I'm sure it's not in-house, but whomever is doing BMW's app for them needs to be fired. Like, yesterday.

CD out for one of my vehicles, but not the other. One vehicle is easily reached, pings perfectly, but the new 2020 M340i, BMWs 'tech' showpiece car, hasn't updated itself since 12/13.

And yes, I've reset idrive, deleted CD, reinstalled, etc. I'm on 11/2019.55. Nothing is working. I'm just not driving the M340 until BMW has their shit together.

Thankfully, the M5 works exactly as advertised.

You're on 11/2019 software and ConnectedDrive isn't working? Wow! That's awful! From what I've seen on this forum and the X5 forum, 11/2019 fixes those issues. I know it did for me on my 2020 3-Series as 07/2019 software was AWFUL.

FWIW, I'm on 11/2019.40. Same month software as you, but a lower version number. Perhaps bring it in to a dealer to see if they could refresh the software? BMW of Dallas did mine and in my paperwork they said it matches symptoms of a current SIB (TSB).

[RCtennis3811]

FWIW, here's what my invoice says:

Customer states iDrive Connect is not working; system will not update.

CAUSE: SIB651719
3999 Software error in the Head Unit High (HU-H3) MGU (Media Graphics Unit).
VERFIFIED CONCERNS SIMILAR TO SIB 65 17 19: CONNECTED BATTERY CHARGER AND PERFORMED VEHICLE TEST. PER SIB 65 17 19- For vehicles at I-level lower than S18A-19-07-547: Program the vehicle with ISTA 4.19.x or a more recent version. PROGRAMMED VEHICLE TO LATEST VERSION. VERIFIED REPAIRS.
DEFECT CODE: 6512580200