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Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics Gxx BMWs and iDrive 7 - Known issues with BMW ConnectedDrive app

View Poll Results: Are you able to pair the ConnectedDrive app with your G20 3 Series?
Yes 14 66.67%
No 7 33.33%
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      05-02-2019, 04:46 PM   #1
RPM1123
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Gxx BMWs and iDrive 7 - Known issues with BMW ConnectedDrive app

Hi all,

I just got back from speaking with a BMW Genius at the dealership. I am unable to pair my BMW ConnectedApp with my 2020 G20 3 series. Whenever the app tells me to input the code from the car, there is no code to be found anywhere in the iDrive system.

The genius informed me that there is an update in the works that will require coming into the dealer. He was only able to give estimates months in the future ("June or July") when the update will be available. He said it affects "some G series cars with iDrive 7". He also mentioned specifically some X5s are affected by this as well.

I've already asked my CA to escalate this to BMW NA and get an answer on when this will be fixed. I will call the Genius hotline soon to confirm what I was told by the dealer. This is pretty frustrating for people who paid for remote start.

Last edited by RPM1123; 05-03-2019 at 09:19 AM..
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      05-02-2019, 04:57 PM   #2
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Quote:
Originally Posted by RPM1123 View Post
Hi all,

I just got back from speaking with a BMW Genius at the dealership. I am unable to pair my BMW ConnectedApp with my G20 3 series. Whenever the app tells me to input the code from the car, there is no code to be found anywhere in the iDrive system.

The genius informed me that there is an update in the works that will require coming into the dealer. He was only able to give estimates months in the future ("June or July") when the update will be available. He said it affects "some G series cars with iDrive 7". I will probably cross post this to the 5 series and X5 forums as well.

I've already asked my CA to escalate this to BMW NA, and I will call the Genius hotline soon to confirm what I was told by the dealer. This is pretty frustrating for people who paid for remote start.
I have exactly the same issue with my new M340 xdrive. Figured it was something I was doing wrong, but maybe not.
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      05-02-2019, 05:07 PM   #3
OldOne
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Had the same issue: the car never received the code. Turns out the dealer had to activate it on their end first. When they did it, the car just appeared in the app, no code required.

Note: I don't believe it's possible to start the engine from the app.
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      05-02-2019, 05:12 PM   #4
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Quote:
Originally Posted by OldOne View Post
Had the same issue: the car never received the code. Turns out the dealer had to activate it on their end first. When they did it, the car just appeared in the app, no code required.

Note: I don't believe it's possible to start the engine from the app.
I see...so you only use remote start with the key fob?
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      05-02-2019, 05:15 PM   #5
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Yes.
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      05-02-2019, 05:17 PM   #6
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Quote:
Originally Posted by OldOne View Post
Yes.
I guess I was too hopeful. I hate to do "manufacture X has feature Y", but Chrysler has had remote start via phone app for years now...
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      05-02-2019, 05:36 PM   #7
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All incoreect info. Should be the same as x5. It is a sequence of events that needs to happen

Dealer sends electronic registration to bmw at delivery
Car appears on your account with bmw connected services. Email is the primary field
Go to bmw connected website and open the account with this email. You should see your car. If not go bavk to dealer and ask them to register

When you see you car on line. Download app on iphone. Android does not work
Log in to app with your account. You should see your car

Go to the car and enable all services. Including data privacy. Re,ote start amd remote 3d is part of it

On i drive create your profile with thr same email as connected drive
Log in to your profile
Sinc it

To to apple app
Remote start is called. Climatize
Click it. Look for red bar to turn green
Car starts from app
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      05-02-2019, 05:59 PM   #8
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That’s correct, sales adviser activated mine at delivery time
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      05-02-2019, 06:09 PM   #9
RPM1123
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Quote:
Originally Posted by Ilyam5 View Post
All incoreect info. Should be the same as x5. It is a sequence of events that needs to happen

Dealer sends electronic registration to bmw at delivery
Car appears on your account with bmw connected services. Email is the primary field
Go to bmw connected website and open the account with this email. You should see your car. If not go bavk to dealer and ask them to register

When you see you car on line. Download app on iphone. Android does not work
Log in to app with your account. You should see your car

Go to the car and enable all services. Including data privacy. Re,ote start amd remote 3d is part of it

On i drive create your profile with thr same email as connected drive
Log in to your profile
Sinc it

To to apple app
Remote start is called. Climatize
Click it. Look for red bar to turn green
Car starts from app
Thanks much. I never got an email so that seems like a good lead.
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      05-02-2019, 06:16 PM   #10
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Quote:
Originally Posted by OldOne View Post
Had the same issue: the car never received the code. Turns out the dealer had to activate it on their end first. When they did it, the car just appeared in the app, no code required.

Note: I don't believe it's possible to start the engine from the app.
Exact same thing for me. However, I can start the car from the app on my phone. The things you can do from app are:
Lock/Unlock
Turn lights on
Honk horn
Locate vehicle
Start Engine
Schedule Remote Engine Start
Remote 3D view
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      05-02-2019, 06:57 PM   #11
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Quote:
Originally Posted by louscrw View Post
Quote:
Originally Posted by OldOne View Post
Had the same issue: the car never received the code. Turns out the dealer had to activate it on their end first. When they did it, the car just appeared in the app, no code required.

Note: I don't believe it's possible to start the engine from the app.
Exact same thing for me. However, I can start the car from the app on my phone. The things you can do from app are:
Lock/Unlock
Turn lights on
Honk horn
Locate vehicle
Start Engine
Schedule Remote Engine Start
Remote 3D view
I still can't activate 3D remote viewing. Genius said issues with the cloud service.
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      05-02-2019, 07:03 PM   #12
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Quote:
Originally Posted by BigSky702 View Post
Quote:
Originally Posted by louscrw View Post
Quote:
Originally Posted by OldOne View Post
Had the same issue: the car never received the code. Turns out the dealer had to activate it on their end first. When they did it, the car just appeared in the app, no code required.

Note: I don't believe it's possible to start the engine from the app.
Exact same thing for me. However, I can start the car from the app on my phone. The things you can do from app are:
Lock/Unlock
Turn lights on
Honk horn
Locate vehicle
Start Engine
Schedule Remote Engine Start
Remote 3D view
I still can't activate 3D remote viewing. Genius said issues with the cloud service.
I was able to get 3D remote viewing working today by logging in and out of the app. It now works.
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      05-02-2019, 07:04 PM   #13
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Quote:
Originally Posted by vicfalc09 View Post
Quote:
Originally Posted by BigSky702 View Post
Quote:
Originally Posted by louscrw View Post
Quote:
Originally Posted by OldOne View Post
Had the same issue: the car never received the code. Turns out the dealer had to activate it on their end first. When they did it, the car just appeared in the app, no code required.

Note: I don't believe it's possible to start the engine from the app.
Exact same thing for me. However, I can start the car from the app on my phone. The things you can do from app are:
Lock/Unlock
Turn lights on
Honk horn
Locate vehicle
Start Engine
Schedule Remote Engine Start
Remote 3D view
I still can't activate 3D remote viewing. Genius said issues with the cloud service.
I was able to get 3D remote viewing working today by logging in and out of the app. It now works.
Yup. I tried that...I'll give it another try!
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      05-02-2019, 10:43 PM   #14
OldOne
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Quote:
Originally Posted by louscrw View Post
Exact same thing for me. However, I can start the car from the app on my phone. The things you can do from app are:
Lock/Unlock
Turn lights on
Honk horn
Locate vehicle
Start Engine
Schedule Remote Engine Start
Remote 3D view
Interesting. There's no Start Engine feature in my app. BMW Connected v6.1.0.5272. Android.
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      05-03-2019, 05:16 AM   #15
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Quote:
Originally Posted by OldOne View Post
Interesting. There's no Start Engine feature in my app. BMW Connected v6.1.0.5272. Android.
It does not work on Android. Only Apple
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      05-03-2019, 07:39 AM   #16
OldOne
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Well, go figure. No love for Android at BMW, eh?
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      05-03-2019, 07:54 AM   #17
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There is a good one: You can have a digital key on android and it works but not on apple.

But remote start only works on apple app - not on Android.

So you need 2 phones to really impress you date.
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      05-05-2019, 12:42 PM   #18
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Quote:
Originally Posted by Ilyam5 View Post
There is a good one: You can have a digital key on android and it works but not on apple.

But remote start only works on apple app - not on Android.

So you need 2 phones to really impress you date.
Any good explanation why a bunch of very good German engineers get to this terrible implementation?

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      05-05-2019, 09:52 PM   #19
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My connected app started working. First BMW, so my first time using the app. The first few days I had the car, it wouldn't find the message it was supposed to send to sync with the car. Car went to the detailer for PPF/ceramic coat and I checked the app and was able to do the remote 3D view, so I think it just needed some time..
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      05-06-2019, 02:54 PM   #20
RPM1123
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Update on this:

I haven't touched the connected drive app for the last 4 days. Today I got an email saying that my car has been connected to my account. I can now use remote start via the app. I have yet to get remote view to work.

I am not sure if this was actually BMW's fault or my dealer forgetting to activate something. I'd lean towards #2.
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      05-06-2019, 04:28 PM   #21
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This app is all kind of magic when activating. I had the same for 4 days. Then when I was complaining it fixed itself.
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Grz D.!
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      05-07-2019, 03:33 PM   #22
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Quote:
Originally Posted by pneumodoc View Post
My connected app started working. First BMW, so my first time using the app. The first few days I had the car, it wouldn't find the message it was supposed to send to sync with the car. Car went to the detailer for PPF/ceramic coat and I checked the app and was able to do the remote 3D view, so I think it just needed some time..
Our of curiosity how much of the car did you PPF and what did it cost you to ceramic coat and PPF? I've been quoted upwards of $2500 just to PPF the bumpers, hood and A pilar's. Labor intensive but that's still pretty damn costly in my opinion.
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