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2019+ BMW 3 AND 4-SERIES FORUMS (G2x Generation) Local Forums UK 330e woes

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      03-13-2020, 09:13 AM   #1
ElwynJ92
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330e woes

I have a 330e on lease which was delivered end of November. In that time I’ve covered just under 3k miles.
I was driving my newborn home from the hospital on the 22nd of February when numerous error messages flashed up before the car lost all power / electrics including acceleration in the middle lane of the motorway. I managed to coast to a slip road where I restarted the car and proceeded to a service station where the car was recovered by BMW emergency assist.
I was provided with a Mini as a courtesy car via enterprise which at the time I was happy with as had not expected a prolonged period of repair.
It’s now been 3 weeks since this happened and they are still none the wiser as to whats happened to the car. The updates I keep getting are “we are waiting on BMW technical”.
At the start of this week I contacted BMW via Twitter to vent my frustration at the delay and my fuel bill now being much higher with this replacement (I was spending maybe £40 a month on petrol previously, I’ve been spending that a week with the Mini). They said they had organised a 330e for me instead and the dealer would contact to arrange picking it up. That was 3 days ago and the dealer stills knows nothing of it.
I’m just frustrated that after less than 3 months of use the car I had waited so long to get my hands on has broken down and I’m stuck driving around in a car that isn’t the one I am paying for and it’s costing me far more for the privilege.
Does anyone have any idea if there are any other avenues I could turn to to get this sorted or am I just stuck waiting for them to sort out the issue?
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      03-13-2020, 04:11 PM   #2
Seaford
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Firstly they are taking the mick giving you a Mini as a courtesy car.

Secondly they should be keeping you informed. You shouldn't have to chase them.

Personally I would go to the supplying dealer and stand in front of the service manager. A polite but firm conversation may get you in a better place. It is easy to be fobbed off by phone/email, you tend to get a much better outcome speaking face to face.

Have you spoken to the lease company? It's their problem as much as yours - it is their car.
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      03-15-2020, 12:28 PM   #3
ElwynJ92
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Quote:
Originally Posted by Andybird View Post
Firstly they are taking the mick giving you a Mini as a courtesy car.

Secondly they should be keeping you informed. You shouldn't have to chase them.

Personally I would go to the supplying dealer and stand in front of the service manager. A polite but firm conversation may get you in a better place. It is easy to be fobbed off by phone/email, you tend to get a much better outcome speaking face to face.

Have you spoken to the lease company? It's their problem as much as yours - it is their car.
A little update. The dealer called Friday and told me they’d get me into a 2 series which would be better on fuel. I agreed to take it and picked it up Saturday.
Well, I’m probably now in a worse car than I was before. It’s a 218i active tourer giving me the same mpg as the mini but drives like a bus and is a manual not DSG.

I’ll contact the lease company as suggested but this whole experience has really put me off BMW. It’s such a shame because I looked forward to driving the new 3 series for months before I took delivery and now I’m paying to drive around in a bloody bus with no end in site.
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