[bimmer4lif3]

As the title states does anyone have access to BMW of Germany. Long story short my car needs a replacement part that is not in the states its been nearly a month but no timeframe for when part will be available. My car is just sitting at the dealership while I make payments on car and insurance. This has got to be one of the worst experiences I have ever had with BMW of my 20 plus years of ownership. If anyone has any insight or can point me in the right direction to help get this resolved, I am all ears. Before anyone says anything yes I call the dealership weekly now and I have contacted BMW of North America which has told me they have nothing to do with getting parts. I find this ridiculous that they can't provide customer support. Any help would be greatly appreciated. Thank You.

[helmet91]

What's the part? Do you have a part number?

[TTG]

1. What part is this?
2. Did they give you a loaner?
3. If leased, you can open a case with BMWNA to make your payments if the car is in the shop for over certain period of time.

Good luck and please keep us posted

[bimmer4lif3]

The part is a rear differential
Yes I have a loaner but that's also a long story
It is not a leased car I literally just purchased last month got to drive it maybe 8 days

[ham340]

Originally Posted by bimmer4lif3

The part is a rear differential
Yes I have a loaner but that's also a long story
It is not a leased car I literally just purchased last month got to drive it maybe 8 days

Did you finance your purchase thru BMW? If so you still may be eligible.

[bimmer4lif3]

I didn't finance thru BMW as their rates were higher by a few percent

[helmet91]

New car that broke after eight days? Now it’s been sitting nearly a month? What’s your state’s lemon law?