[JABCAT]

Just hit 10k miles and my vehicle indicated scheduled maintenance was due. I was back in the DFW area this weekend so popped over to Sewell BMW of Plano - no appointment. Was greated by not one, but three individuals welcoming me to the dealership and asking how they could help. The service advisors were all wearing suits. I let them know that I just needed the regularly scheduled maintenance, and they asked if I would need a loaner vehicle for the afternoon (I didn't). They told me the car should be ready in about 2 hours & they would give me a call when it was finished.

About an hour later I received a video from the technician going over the full multi-point inspection showing all the components underneath the vehicle & including tire tread depth, brake pad thickness, etc. I then received a text that the vehicle was ready for pick up.

This is my first BMW, so I was very surprised and impressed with this level of service. I've never received this level of service for my Corvette that cost 3x what my 330e cost, or my Jeeps (my wife's GC was $70k). I tend to perform all maintenance and work myself to avoid dealerships all together.

When I went to pick up my vehicle I was greeted by even more smiling, happy people & given a few chocolates with my receipt. Overall great experience at Sewell BMW of Plano.

[Daily_Dravit]

Thanks for posting this. Dealerships get mostly negative posts so it’s nice to hear when one is praised. I had good experience at BMW Dallas as well. FWIW

[dscott4305]

The Sewell brand is the best dealer in DFW, hands down. We've bought 4 of our new cars from their various carried lines (Lexus, Infiniti, and now BMW). Their customer service is unmatched in the world of dealers in DFW.

[I800C0LLECT]

I can attest to Sewell. I had an object fly through my windshield on the interstate. I immediately pulled over and when i was done calling the police and insurance; I looked for the nearest bmw dealership…

I was just 2 miles away. They took me right in, were in disbelief and immediately took care of me. They were going to make sure i had a vehicle and a way home whether i used them for repairs or not. They worked with my insurance and said they would start fixing my windshield on the spot. I was shocked.

Definitely made me a believer in their brand.