[Wmzorba09]

Regrettably leased a brand new 2020 BMW M340 from BMW Woodlands a few weeks ago. Upon retrieving the vehicle, it had a ding in the rear passenger side door, shampoo stains in the trunk ( was obviously not inspected before pickup or turnover) and come to find out the wrong tire/wheel set-up ( not staggered ) - despite my being informed by my CA that the vehicle included a staggered structure.

To my detriment, I trusted my CA and took her for her word. I assumed she was a knowledgeable CA and did not check to confirm for myself before driving the vehicle off the lot ( lesson learned ).

The door ding and shampoo stain have since been repaired by BMW, however no restitution was offered for the inconvenience of having to return to the dealership 2 times after purchase and I was not even offered the courtesy of an apology for being ill advised about the vehicle being staggered. Instead, I did however receive a cheeky reply from my CA - "well silver lining- at least now you can rotate your tires". Unprofessional to say the least, adding insult to injury.

Worth mentioning to any prospective buyers, lessors, considering transactions with BMW Woodlands, this is my 3rd BMW and having worked with 3 different dealerships - this is by far my worst experience and the worst deal I have received.

Note: BMW refused any discount on the MSRP whatsoever (I have always received discounts in the past). I know for a fact now, that other dealerships are offering credits and discounts off the MSRP as others on this site were able to get. If you go to BMW Woodlands, be cautious. If you do decide to use BMW Woodlands, I would also advise not working with Chloe (my CA) and to beware of the dealerships predatory pricing and sales tactics.

I feel like my experience would have been better, and I would have gotten better value had I worked with someone else (another CA) or just gone elsewhere.

This was my own experience. Others may have different and better experiences. I wish I had something positive to say - but I do not.

[Greg340l]

I had a similar experience as you did with likely the same person. It was the worst encounter in my car buying experience. Fortunately, I bought elsewhere. Good luck

[senderhomes]

Originally Posted by Wmzorba09

Regrettably leased a brand new 2020 BMW M340 from BMW Woodlands a few weeks ago. Upon retrieving the vehicle, it had a ding in the rear passenger side door, shampoo stains in the trunk ( was obviously not inspected before pickup or turnover) and come to find out the wrong tire/wheel set-up ( not staggered ) - despite my being informed by my CA that the vehicle included a staggered structure.

To my detriment, I trusted my CA and took her for her word. I assumed she was a knowledgeable CA and did not check to confirm for myself before driving the vehicle off the lot ( lesson learned ).

The door ding and shampoo stain have since been repaired by BMW, however no restitution was offered for the inconvenience of having to return to the dealership 2 times after purchase and I was not even offered the courtesy of an apology for being ill advised about the vehicle being staggered. Instead, I did however receive a cheeky reply from my CA - "well silver lining- at least now you can rotate your tires". Unprofessional to say the least, adding insult to injury.

Worth mentioning to any prospective buyers, lessors, considering transactions with BMW Woodlands, this is my 3rd BMW and having worked with 3 different dealerships - this is by far my worst experience and the worst deal I have received.

Note: BMW refused any discount on the MSRP whatsoever (I have always received discounts in the past). I know for a fact now, that other dealerships are offering credits and discounts off the MSRP as others on this site were able to get. If you go to BMW Woodlands, be cautious. If you do decide to use BMW Woodlands, I would also advise not working with Chloe (my CA) and to beware of the dealerships predatory pricing and sales tactics.

I feel like my experience would have been better, and I would have gotten better value had I worked with someone else (another CA) or just gone elsewhere.

This was my own experience. Others may have different and better experiences. I wish I had something positive to say - but I do not.

Ouch. I got $8000 of msrp on my purchase. Bmw Southwest HOUSTON. They even swapped the square setup rims for the staggered ones

[Wmzorba09]

Originally Posted by senderhomes

Ouch. I got $8000 of msrp on my purchase. Bmw Southwest HOUSTON. They even swapped the square setup rims for the staggered ones

Good to know for next time

[bmw1368]

I live in West Texas and purchased from Alderson BMW. They were wonderful to work with. Came down $4,000 on the price. Would highly recommend Braxton or Sarah with Alderson if you are in the area and want a good experience.

[dhock_holiday]

Originally Posted by senderhomes

Ouch. I got $8000 of msrp on my purchase. Bmw Southwest HOUSTON. They even swapped the square setup rims for the staggered ones

Do you mind sharing who you worked with? I'm looking into buying a M340i and don't want to get hosed. BTW are you taking about Momentum BMW?

[whofelt]

Originally Posted by dhock_holiday

Do you mind sharing who you worked with? I'm looking into buying a M340i and don't want to get hosed. BTW are you taking about Momentum BMW?

Bro, that was back in 2019, very different care market right now.

[dhock_holiday]

Originally Posted by whofelt

Bro, that was back in 2019, very different care market right now.

That's fair, totally get the change in market. But still hoping to get a good deal

[Chubbiejones]

Originally Posted by whofelt

Bro, that was back in 2019, very different care market right now.

Bout fell out of my chair laughing when I read your comment :

[Chubbiejones]

Originally Posted by dhock_holiday

That's fair, totally get the change in market. But still hoping to get a good deal

BMW West and Momentum BMW are your best best if you are local to the Houston area. As the the OP stated, stay clear of BMW of The Woodlands at all costs. Unfortunately the market is not conducive for buyers - I had to travel to Oklahoma to purchase my car.

[dhock_holiday]

Originally Posted by Chubbiejones

BMW West and Momentum BMW are your best best if you are local to the Houston area. As the the OP stated, stay clear of BMW of The Woodlands at all costs. Unfortunately the market is not conducive for buyers - I had to travel to Oklahoma to purchase my car.

Yikes, that pretty far from Houston. I don't mind the roadtrip actually, did you get a much better deal on your car up there?

[Chubbiejones]

Originally Posted by dhock_holiday

Yikes, that pretty far from Houston. I don't mind the roadtrip actually, did you get a much better deal on your car up there?

I wouldn't say it was a smoking deal but they had a car with all the options I wanted so I made the trip. Plus I had a trade so I had to make the drive. Usually, I'm not an advocate of purchasing a vehicle without placing my hands on it but this occasion worked out beautifully.

When I purchased a year ago, the used car market was ridiculously stupid and the options within Texas were lame forcing me to travel.

[NoClosedDoors]

Originally Posted by Chubbiejones

BMW West and Momentum BMW are your best best if you are local to the Houston area. As the the OP stated, stay clear of BMW of The Woodlands at all costs. Unfortunately the market is not conducive for buyers - I had to travel to Oklahoma to purchase my car.

Can vouch for the Sonic stores. There’s also a broker who works that market I believe.