RTTI

TikiTourer · 12-22-2020, 09:08 PM

Anyone having trouble with the RTTI service? Mine randomly stopped working 5 days ago..all the Navi and privacy settings are set correctly. The Navi Map is showing no traffic colours and the RTTI control just says No RTTI information available .All the other Connected Drive services are working fine.
I've contacted Connected Drive Help call centre, who have been no help whatsoever so far.... initially told me my subscription had expired, which it had not. After I sorted that out with them, they took my contact details, said they would investigate, and they would call me back...no call after 2 days. Most frustrating at this time of year.

AustraliaG20 · 12-22-2020, 11:17 PM

Just confirming in the app it has some expiry date in the future? Have you tried resetting the idrive system? (Hold the power button / volume knob down for 30 seconds).

TikiTourer · 12-23-2020, 03:17 AM

Quote:

Originally Posted by AustraliaG20

Just confirming in the app it has some expiry date in the future? Have you tried resetting the idrive system? (Hold the power button / volume knob down for 30 seconds).

Quote:

Originally Posted by AustraliaG20

Just confirming in the app it has some expiry date in the future? Have you tried resetting the idrive system? (Hold the power button / volume knob down for 30 seconds).

Thankyou. . yes it doesn't expire until end March 2023. And I have tried the reset as well.
This evening I deleted the car from my Connected Drive account and mapped it back in an hour later. Still no RTTI., all the other Connected services that I tested work fine before and after
Looks like I'll be using Android Auto until I can see my dealer after New Year.
And still no phone call or email reply from the Connected Drive help folks. so annoying!

NoSUV4Me · 12-23-2020, 03:47 AM

Is this RTTI not working when you just open the nav map on the display or when asking it to take you to a destination?

yaholez · 12-23-2020, 08:36 AM

Following, as mine has also randomly stopped working! About 3 or 4 days ago too. All other online functions are working fine, including navigation. It's just the colours with traffic info that has disappeared.

Have tried a few resets with no luck unfortunately.

I've got the car on charge overnight tonight but I seriously doubt that's got anything to do with it.

Will be calling tomorrow but don't have high expectations.

TikiTourer · 12-23-2020, 01:17 PM

Quote:

Originally Posted by NoSUV4Me

Is this RTTI not working when you just open the nav map on the display or when asking it to take you to a destination?

Quote:

Originally Posted by NoSUV4Me

Is this RTTI not working when you just open the nav map on the display or when asking it to take you to a destination?

Unfortunately both....

NoSUV4Me · 12-23-2020, 04:20 PM

S'ok TikiTourer for the next few days all you need to do is get to Christmas lunch and back 😆
Sort it out after - head office prob out n about already !

ClearSkies · 12-25-2020, 03:35 PM

Same here, haven't received any RTTI info for several days now

svth689 · 12-28-2020, 06:18 PM

I have noticed the same issue here in Melbourne my 330i. RTTI disappeared. Reset iDrive, ensured privacy setting are correct and that my connected drive account is set up correctly. Anyone got any idea what the issue is?

TikiTourer · 12-29-2020, 01:40 AM

Quote:

Originally Posted by NoSUV4Me

S'ok TikiTourer for the next few days all you need to do is get to Christmas lunch and back
Sort it out after - head office prob out n about already !

Quote:

Originally Posted by NoSUV4Me

S'ok TikiTourer for the next few days all you need to do is get to Christmas lunch and back
Sort it out after - head office prob out n about already !

I'm part way through a 4500km road trip..they didn't phone but I received a generic email reply today that told me to take my car back to my dealer. Connected Drive support is basically non existent...

NoSUV4Me · 12-29-2020, 04:28 AM

Quote:

Originally Posted by TikiTourer

Quote:

Originally Posted by NoSUV4Me

S'ok TikiTourer for the next few days all you need to do is get to Christmas lunch and back
Sort it out after - head office prob out n about already !

Quote:

Originally Posted by NoSUV4Me

S'ok TikiTourer for the next few days all you need to do is get to Christmas lunch and back
Sort it out after - head office prob out n about already !

I'm part way through a 4500km road trip..they didn't phone but I received a generic email reply today that told me to take my car back to my dealer. Connected Drive support is basically non existent...

Hmmm ok 😬predicament understood..
I'm afraid to report that RTTI has also stopped working for me as of today.
Pretty poor effort with no explanation forthcoming from head office.
The dealer however has been helpful and organised booking + loan car asap but sounds like it's a reset and another reset and something else that needs 3days!!

Korbainethor · 12-29-2020, 06:55 PM

I just dropped my BMW to get the connected drive stuff sorted I was having issues with drop outs with Android Auto, no RTTI and few other things.

The customer service person told me that the RTTI outage is a known issue but has to be sorted out in Germany. No ETA on it coming back online.

Not much of an answer but hope that gives some assurance that they are aware of it.

NoSUV4Me · 01-04-2021, 04:05 PM

Anyone's RTTI working yet

AustraliaG20 · 01-04-2021, 05:59 PM

Mine never stopped working...

svth689 · 01-05-2021, 05:47 AM

Quote:

Originally Posted by AustraliaG20

Mine never stopped working...

No, still not working for me. Will call BMW head office tomorrow. They don't seem to reply to their generic info email address.

NoSUV4Me · 01-05-2021, 06:03 AM

Good to know AustraliaG20 let's hope it stays that way

westozy · 01-05-2021, 05:12 PM

is this rtti the one you pay a $100 a year for?

NoSUV4Me · 01-06-2021, 04:31 AM

Quote:

Originally Posted by westozy

is this rtti the one you pay a $100 a year for?

Hmmm all g20s come with 3 years connected drive professional which includes RTTI and concierge etc
After that, looks like it's $109 per year unless you buy it as part of the CD professional package

ClearSkies · 01-07-2021, 04:13 AM

Quote:

Originally Posted by NoSUV4Me

Anyone's RTTI working yet

Nope, still no traffic information coming through

achk · 01-09-2021, 12:47 AM

Mine is also not working.

We should all complain to BMW about the frequently disrupted online services. We have essentially paid for the 3 yr subscription when purchasing the car. I will be even more pissed if I was to continue to subscribe to these inferior products at exorbitant prices after the initial included period.

AustraliaG20 · 01-09-2021, 01:14 AM

FWIW right back at the start of the release of this car, connected drive didn't work for months and I got all my subscriptions extended. Took a while but they eventually relented. Keep it in mind.

Bmwphile · 01-09-2021, 01:33 AM

Strange. My RTTI has always been working.🤔

12-22-2020, 09:08 PM	#1
TikiTourer Old Member 65 Rep 196 Posts Drives: M340i, Mineral White Join Date: Mar 2011 Location: Tauranga, New Zealand iTrader: (0) Garage List 2020 BMW M340i [0.00] 2013 125i [0.00]	RTTI Anyone having trouble with the RTTI service? Mine randomly stopped working 5 days ago..all the Navi and privacy settings are set correctly. The Navi Map is showing no traffic colours and the RTTI control just says No RTTI information available .All the other Connected Drive services are working fine. I've contacted Connected Drive Help call centre, who have been no help whatsoever so far.... initially told me my subscription had expired, which it had not. After I sorted that out with them, they took my contact details, said they would investigate, and they would call me back...no call after 2 days. Most frustrating at this time of year.
	Appreciate 1 yaholez31.50 Tweet Quote

12-22-2020, 11:17 PM	#2
AustraliaG20 Second Lieutenant 78 Rep 222 Posts Drives: 2019 G20 330i. 2015 F15 M50D. Join Date: Jul 2019 Location: Canberra iTrader: (0)	Just confirming in the app it has some expiry date in the future? Have you tried resetting the idrive system? (Hold the power button / volume knob down for 30 seconds).
	Appreciate 1 TikiTourer64.50 Quote

12-23-2020, 03:47 AM	#4
NoSUV4Me First Lieutenant 61 Rep 386 Posts Drives: G20 330i M Sport Join Date: May 2019 Location: Victoria, Australia iTrader: (0)	Is this RTTI not working when you just open the nav map on the display or when asking it to take you to a destination?
	Appreciate 1 TikiTourer64.50 Quote

12-23-2020, 08:36 AM	#5
yaholez Enlisted Member 32 Rep 48 Posts Drives: 2019 G20 330i Join Date: Aug 2019 Location: Australia iTrader: (0)	Following, as mine has also randomly stopped working! About 3 or 4 days ago too. All other online functions are working fine, including navigation. It's just the colours with traffic info that has disappeared. Have tried a few resets with no luck unfortunately. I've got the car on charge overnight tonight but I seriously doubt that's got anything to do with it. Will be calling tomorrow but don't have high expectations.
	Appreciate 0 Quote

12-23-2020, 04:20 PM	#7
NoSUV4Me First Lieutenant 61 Rep 386 Posts Drives: G20 330i M Sport Join Date: May 2019 Location: Victoria, Australia iTrader: (0)	S'ok TikiTourer for the next few days all you need to do is get to Christmas lunch and back 😆 Sort it out after - head office prob out n about already !
	Appreciate 0 Quote

12-25-2020, 03:35 PM	#8
ClearSkies New Member 3 Rep 20 Posts Drives: 330i Join Date: Aug 2020 Location: Sydney iTrader: (0)	Same here, haven't received any RTTI info for several days now
	Appreciate 0 Quote

12-28-2020, 06:18 PM	#9
svth689 New Member 0 Rep 9 Posts Drives: BMW 330i G20 Join Date: Dec 2020 Location: Melbourne iTrader: (0)	I have noticed the same issue here in Melbourne my 330i. RTTI disappeared. Reset iDrive, ensured privacy setting are correct and that my connected drive account is set up correctly. Anyone got any idea what the issue is?
	Appreciate 0 Quote

12-29-2020, 06:55 PM	#12
Korbainethor New Member 5 Rep 20 Posts Drives: BMW 330i M Sport Join Date: Nov 2020 Location: Australia iTrader: (0)	I just dropped my BMW to get the connected drive stuff sorted I was having issues with drop outs with Android Auto, no RTTI and few other things. The customer service person told me that the RTTI outage is a known issue but has to be sorted out in Germany. No ETA on it coming back online. Not much of an answer but hope that gives some assurance that they are aware of it.
	Appreciate 0 Quote

01-04-2021, 04:05 PM	#13
NoSUV4Me First Lieutenant 61 Rep 386 Posts Drives: G20 330i M Sport Join Date: May 2019 Location: Victoria, Australia iTrader: (0)	Anyone's RTTI working yet
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01-04-2021, 05:59 PM	#14
AustraliaG20 Second Lieutenant 78 Rep 222 Posts Drives: 2019 G20 330i. 2015 F15 M50D. Join Date: Jul 2019 Location: Canberra iTrader: (0)	Mine never stopped working...
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01-05-2021, 06:03 AM	#16
NoSUV4Me First Lieutenant 61 Rep 386 Posts Drives: G20 330i M Sport Join Date: May 2019 Location: Victoria, Australia iTrader: (0)	Good to know AustraliaG20 let's hope it stays that way
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01-05-2021, 05:12 PM	#17
westozy Private 8 Rep 53 Posts Drives: 2020 330i Join Date: Dec 2019 Location: Perth, WA iTrader: (0)	is this rtti the one you pay a $100 a year for?
	Appreciate 0 Quote

01-09-2021, 12:47 AM	#20
achk Second Lieutenant 133 Rep 259 Posts Drives: BMW U11 iX1 Xdrive 30 Join Date: Mar 2019 Location: Melbourne iTrader: (0)	Mine is also not working. We should all complain to BMW about the frequently disrupted online services. We have essentially paid for the 3 yr subscription when purchasing the car. I will be even more pissed if I was to continue to subscribe to these inferior products at exorbitant prices after the initial included period.
	Appreciate 0 Quote

01-09-2021, 01:14 AM	#21
AustraliaG20 Second Lieutenant 78 Rep 222 Posts Drives: 2019 G20 330i. 2015 F15 M50D. Join Date: Jul 2019 Location: Canberra iTrader: (0)	FWIW right back at the start of the release of this car, connected drive didn't work for months and I got all my subscriptions extended. Took a while but they eventually relented. Keep it in mind.
	Appreciate 0 Quote

01-09-2021, 01:33 AM	#22
Bmwphile First Lieutenant 148 Rep 379 Posts Drives: 2020 G20 330i Join Date: Apr 2012 Location: Melbourne iTrader: (0)	Strange. My RTTI has always been working.🤔 __________________ BMWphile 2020 G20 330iM Sport (Tanzanite Blue), Visibility, Comfort, HK 2012 F30 328i Sportline (Mineral Grey)
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