Bimmerpost
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
Technical Topics Mechanical Maintenance and TSBs: Break-in / Oil & Fluids / Servicing / TSBs and Service Bulletin Push back when asking to have the latest software installed

Post Reply
 
Thread Tools Search this Thread
      07-19-2019, 03:54 PM   #1
gseidenfeld
New Member
3
Rep
11
Posts

Drives: 2019 330i
Join Date: Mar 2019
Location: Los angeles

iTrader: (0)

Push back when asking to have the latest software installed

Took my car in today to get any software updates and the service advisor gave me a hard time because I am not having any problems with the car and that they have to show BMW there is a problem with the car in order to update the software. Eventually he saw that there were some recalls related to software
So he said they could do it. I I told him I just wanted the most up to date software regardless of any issues with the car.

Is this normal to have this kind of push back?
Appreciate 0
      07-19-2019, 04:10 PM   #2
beto_L.A.
Captain
beto_L.A.'s Avatar
United_States
281
Rep
956
Posts

Drives: 2018 F36 430i GC LCI
Join Date: Oct 2008
Location: north hollywood, CA

iTrader: (0)

Quote:
Originally Posted by gseidenfeld View Post
Took my car in today to get any software updates and the service advisor gave me a hard time because I am not having any problems with the car and that they have to show BMW there is a problem with the car in order to update the software. Eventually he saw that there were some recalls related to software
So he said they could do it. I I told him I just wanted the most up to date software regardless of any issues with the car.

Is this normal to have this kind of push back?
Yes... unless you have a long time relation with the SA.
__________________
Current: 2018 F36 LCI Snapper Rocks Blue / Night Blue Dakota, M Sport.
Previous: 2015 F36 4GC, M Sport Line, Mineral Grey, Coral Red Leather.M Brakes.
Previous:2012 F25 X328i, JET BLACK,Chestnut Brown,Sport Package
Previous: 2009 E90 328I sedan, space gray, Saddle Brown, Sport Package
Previous: 2004 E46 325I sedan Silver Gray, Black Leather, Sport Package
Appreciate 1
      07-19-2019, 04:14 PM   #3
claykin
Colonel
United_States
428
Rep
2,926
Posts

Drives: various BMW
Join Date: Nov 2009
Location: Florida

iTrader: (0)

Quote:
Originally Posted by gseidenfeld View Post
Took my car in today to get any software updates and the service advisor gave me a hard time because I am not having any problems with the car and that they have to show BMW there is a problem with the car in order to update the software. Eventually he saw that there were some recalls related to software
So he said they could do it. I I told him I just wanted the most up to date software regardless of any issues with the car.

Is this normal to have this kind of push back?
Dealers handle this differently, however as a general rule if the dealer cannot list a reasonable customer complaint, they run the risk of the warranty claim being rejected by BMW.
__________________
2017 540i | 2019 X3 | 2019 540i MSport
Appreciate 1
      07-19-2019, 04:21 PM   #4
praxis218
Lieutenant
633
Rep
517
Posts

Drives: 2017 M3
Join Date: May 2005
Location: .

iTrader: (0)

Completely normal. In the future find a TSB with an issue you have where the resolution is a software update, then print and bring it with you.
Appreciate 2
      07-19-2019, 04:30 PM   #5
gseidenfeld
New Member
3
Rep
11
Posts

Drives: 2019 330i
Join Date: Mar 2019
Location: Los angeles

iTrader: (0)

Interesting. So the updates for IDrive 7 are technically not free? If it was a non-critical update I would have to pay to get it installed since the OTA is not up yet?
Appreciate 0
      07-19-2019, 04:55 PM   #6
TTG
...
TTG's Avatar
United_States
347
Rep
3,703
Posts

Drives: M340
Join Date: Aug 2006
Location: Seattle, WA

iTrader: (3)

Garage List
Quote:
Originally Posted by praxis218 View Post
Completely normal. In the future find a TSB with an issue you have where the resolution is a software update, then print and bring it with you.
This!
__________________
2020 G20 M340 xDrive - Portimao Blue - ZDA|ZPP|ZPX|1CR|1PE|6NW|6WD
2016 F10 535i xDrive - AW - Retired
2011 E92 M3 - AW……………....ED April 29th, 2010 - Retired
2007 E92 335i -Space Gray.....ED Oct 19th, 2006 - Retired
Appreciate 0
      07-19-2019, 05:04 PM   #7
geddylee
Private First Class
United_States
87
Rep
173
Posts

Drives: 2018 Bmw 340i Msport
Join Date: Feb 2013
Location: California

iTrader: (0)

Idrive 7 is such a dud!
Appreciate 0
      07-19-2019, 11:25 PM   #8
Cosmo_Kramer
Private First Class
50
Rep
133
Posts

Drives: Lexus
Join Date: Apr 2019
Location: California

iTrader: (0)

What the hell happen to being able to update software over the air? Tesla is way ahead in this area.
Appreciate 0
      08-12-2019, 07:33 PM   #9
F32Fleet
Major General
F32Fleet's Avatar
United_States
1289
Rep
7,644
Posts

Drives: 2015 435i
Join Date: May 2005
Location: Southeastern US

iTrader: (0)

Quote:
Originally Posted by Cosmo_Kramer View Post
What the hell happen to being able to update software over the air? Tesla is way ahead in this area.
Tesla doesn't have a dealer network. Updates can take hours so no a dealer isn't going to take up a bay just because someone wants an update.
__________________
"Drive more, worry less. "

435i, MPPK, MPE, M-Sport Line
Appreciate 0
      08-25-2019, 08:35 AM   #10
Ristau
Private First Class
Ristau's Avatar
United_States
51
Rep
120
Posts

Drives: 2013 335i Sedan M-Sport
Join Date: Sep 2016
Location: Ballwin, MO

iTrader: (0)

I was under the impression that iDrive updates occurred over the air. That's what I was told yesterday in regard to my M340i at least.
Appreciate 0
      08-29-2019, 08:31 AM   #11
Bols
Captain
Belgium
211
Rep
962
Posts

Drives: F36 AW 6MT
Join Date: Mar 2009
Location: Belgium

iTrader: (0)

Quote:
Originally Posted by Ristau View Post
I was under the impression that iDrive updates occurred over the air. That's what I was told yesterday in regard to my M340i at least.
That feature is bugged and has been delayed till September or even October last I heard. Apparently only a few selected cars are able to receive them now as a test.
Appreciate 0
      09-01-2019, 06:45 AM   #12
phillyd2
Second Lieutenant
99
Rep
286
Posts

Drives: 2020 M340i XDrive
Join Date: May 2012
Location: SE, PA

iTrader: (0)

So...where does one even find the TSBs? Hell, or even what each software version changes / fixes?
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 08:03 AM.




g20
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST