BMW Connected App

woody320 · 05-28-2020, 04:14 AM

Is the app working for anyone?

The last update it did was last Friday. Since then it has my location as of that time and nothing works. For the record I have tried deleting and reinstalling but nothing.

I did call Connecteddrive on Tuesday who advised "we have a problem and look to have it working in the next 24 hours"

Tam the Bam · 05-28-2020, 04:23 AM

Quote:

Originally Posted by woody320

Is the app working for anyone?

The last update it did was last Friday. Since then it has my location as of that time and nothing works. For the record I have tried deleting and reinstalling but nothing.

I did call Connecteddrive on Tuesday who advised "we have a problem and look to have it working in the next 24 hours"

I’m on IOS and it’s working fine. Just did ‘Remote 3D view’

Slideit · 05-28-2020, 05:08 AM

Quote:

Originally Posted by woody320

Is the app working for anyone?

The last update it did was last Friday. Since then it has my location as of that time and nothing works. For the record I have tried deleting and reinstalling but nothing.

I did call Connecteddrive on Tuesday who advised "we have a problem and look to have it working in the next 24 hours"

Android, working fine. Also just did a 3D.

OM3RTA · 05-28-2020, 05:45 AM

Quote:

Originally Posted by Tam the Bam

I’m on IOS and it’s working fine. Just did ‘Remote 3D view’

hottroc · 06-04-2020, 08:49 AM

Yeah they have a problem their end I think. My app wasn't updating either. I rang them, they got me to re-install that made no difference, then they asked me to send a screenshot. Which I did. I heard nothing but then it started working. Then a couple of days later the car (not the app) asked me to log in again.

woody320 · 06-04-2020, 08:55 AM

Quote:

Originally Posted by hottroc

Yeah they have a problem their end I think. My app wasn't updating either. I rang them, they got me to re-install that made no difference, then they asked me to send a screenshot. Which I did. I heard nothing but then it started working. Then a couple of days later the car (not the app) asked me to log in again.

Many thanks for that. After 10 days its still not working for me. It has my position at a time and location when I was actually driving and doing 60mph +. Ever since that moment nothing.

I have reinstalled, wiped from the car, been through the profiles, unticked and re-ticked everything, several times. Absolutely no change. The only positive thing is that when I do reinstall the app the security code in the car comes through within 10 seconds.

I must say that only a very few people at Connecteddrive seem to have a clue what they are talking about.

05-28-2020, 04:14 AM	#1
woody320 Second Lieutenant 117 Rep 286 Posts Drives: G20 330e M Sport Join Date: Jun 2013 Location: UK iTrader: (0)	BMW Connected App Is the app working for anyone? The last update it did was last Friday. Since then it has my location as of that time and nothing works. For the record I have tried deleting and reinstalling but nothing. I did call Connecteddrive on Tuesday who advised "we have a problem and look to have it working in the next 24 hours"
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06-04-2020, 08:49 AM	#5
hottroc Second Lieutenant 45 Rep 243 Posts Drives: BMW 330e Join Date: Mar 2020 Location: UK iTrader: (0)	Yeah they have a problem their end I think. My app wasn't updating either. I rang them, they got me to re-install that made no difference, then they asked me to send a screenshot. Which I did. I heard nothing but then it started working. Then a couple of days later the car (not the app) asked me to log in again.
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